IT Support Engineer, Paxos
$110.4-129.9k
Blockchain infrastructure for financial services
Open for applications
Blockchain infrastructure for financial services
201-500 employees
Open for applications
$110.4-129.9k
201-500 employees
Company mission
To enable the movement of any asset, at any time, in a trustworthy way.
Role
Who you are
- The ideal candidate will have strong technical expertise, a proactive mindset, and a genuine passion for solving problems and helping others. You will act as a technical resource for your peers and be a driving force in improving our processes and procedures
- With 3-5 years of relevant experience, you're an expert in managing and troubleshooting enterprise applications and hardware, and you're always looking for ways to make things better
- Technical Knowledge: You have advanced, hands-on experience with macOS and/or Windows operating systems. You are proficient in administering corporate applications like Google Workspace, Okta, and Slack. You have practical experience with MDM solutions like Jamf and are adept at using ticketing systems like Jira and knowledge bases like Confluence
- Independent Problem-Solving: You're skilled at identifying recurring technical issues and implementing solutions with minimal guidance. You don't wait to be told what to do; you proactively find ways to improve systems and processes
- Project Ownership: You've owned and successfully executed IT assignments of medium complexity. You can accurately estimate timelines, manage deliverables, and provide proactive updates
- Communication & Collaboration: You possess solid written and verbal communication skills and can distill complex technical concepts for any audience. You build strong relationships, resolve conflicts effectively, and consistently collaborate with team members and cross-functional partners to drive execution
- Impact-Oriented Mindset: You are focused on making a tangible impact. You are a resource for your peers and consistently raise meaningful topics of discussion in team meetings to improve practices and procedures. You exemplify professionalism, ownership, and empathy in all interactions
What the job involves
- The Paxos IT Team plays a crucial role in supporting our growing global business by enabling seamless technology experiences for all employees. The team is responsible for deploying, supporting, and securing devices and applications across a hybrid environment, both in-office and remotely
- As Paxos expands its workforce and services, the IT function is critical to ensuring operational excellence and security for every Paxonian
- We're looking for a highly skilled and self-motivated IT Support Engineer to join our global IT team. This role is a key player in ensuring our employees have the best possible technology experience from their first day and throughout their time with us
- You'll be responsible for a range of critical functions, including employee onboarding and offboarding, inventory management, and resolving day-to-day support requests
- Technical Support: You'll handle and prioritize a diverse range of support tickets and requests within our Jira Service Management platform, demonstrating a deep understanding of how to resolve issues efficiently and when to escalate
- Onboarding & Offboarding: You will own the full user lifecycle, including provisioning and de-provisioning accounts and equipment across all core systems
- System Administration: You'll administer our critical SaaS applications, including Google Workspace, Okta, and Slack. You'll manage user accounts, group memberships, and handle permission requests and troubleshoot access issues
- Endpoint Management: You will utilize Jamf, Intune and NinjaOne to manage, secure, and troubleshoot our fleet of macOS and Windows devices. You will ensure endpoints are properly enrolled and compliant with security policies. You will troubleshoot application deployment issues, run diagnostic commands, and apply patches as needed. You will also assist with the configuration and deployment of new hardware
- Inventory & Asset Management: You will maintain accurate and up-to-date IT inventory records, overseeing the entire asset lifecycle from procurement to disposal
- Process Improvement: You'll proactively identify trending issues, develop scalable solutions, and contribute to the automation of IT processes to enhance efficiency
- Documentation: You'll be responsible for creating, updating, and maintaining comprehensive documentation and knowledge base articles within Confluence
- Project Management: You will manage and execute IT projects of medium complexity, often requiring collaboration with cross-functional teams
Our take
Paxos is aiming to revolutionize blockchain by developing its selection of regulation-compliant infrastructure services for companies looking to add features like crypto brokerages or branded stablecoins to their customer offerings.
Its focus on regulatory compliance across different territories, and its status as one of only three national trusts born in the crypto ecosystem, gives it an edge in building a unique and global network of enterprise customers.
Cryptocurrency remains a risky sector, so a company at the forefront of crypto regulation is proving highly attractive to a growing sector of enterprises tentatively dipping their toes in. It is pushing ahead of competitors as one of the largest crypto/blockchain startups with a valuation of over $2 billion and a current funding total of over $500 million.
Its growth has been backed up by material results, too. It has established relationships with firms like Bank of America, Credit Suisse, and Mastercard, and PayPal leverages Paxos on its backend to enable its users to buy, sell, and hold cryptocurrencies. This proven success with an expanding roster of big-name clients and collaborators like MakerDao will likely see it command a dominant market share in the years ahead.
Steph
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2021
$300m
SERIES D
Dec 2020
$142m
SERIES C
Total funding: $535.3m
Company HQ
Midtown East, New York, NY
Leadership
Charles Cascarilla
(CEO)Previous Co-founder and Partner at Cedar Hill Capital Partners for 10 years. Current Partner at Liberty City Ventures and Founding Board Member of the Association for Digital Asset Markets, alongside working at Paxos.
Rich Teo
(CEO Asia)Previous Financial Analyst at Citi for 2 years before becoming a Principal / Senior Analyst at Cedar Hill Capital Partners. Has served as CEO of Asia at Paxos for 7 years.
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