Principal Customer Success, Jupiter Intelligence
Contract to Hire
Pay range: $60 - $75 an hour
More information about location
Predictive data & analytics for climate risk management
Be an early applicant
Predictive data & analytics for climate risk management
21-100 employees
Be an early applicant
Pay range: $60 - $75 an hour
More information about location
21-100 employees
Company mission
Jupiter Intelligence's mission is to empower people and organizations worldwide to prepare for and be more resilient against the present and future dangers of climate change.
Role
Who you are
- We are specifically seeking candidates with demonstrable experience in climate, weather, or geospatial data environments, ideally within a customer-facing or technical-SaaS context. Strong candidates will bring:
- Experience supporting financial services clients in a customer success or client-facing role
- Experience working with climate analytics, weather data, geospatial solutions, or related scientific datasets
- Hands-on familiarity with interpreting and analyzing data outputs, ideally from models, APIs, or technical platforms
- Ability to translate scientific, geospatial, or modeling results into clear, actionable insights for non-technical stakeholders
- Proficiency with analytical or geospatial tools such as Tableau, QGIS, ArcGIS, Python notebooks, or similar
- Comfort collaborating deeply with engineering, data science, and product teams, and serving as an informed conduit between customer needs and technical requirements
- Experience with CRM tools (such as Salesforce)
- Ability to create high-quality deliverables that meet executive-level expectations
- B.S. in a physical science, computer science, finance, engineering, data analytics, or related field OR equivalent practical experience and demonstrated aptitude
- 4-8 years of experience in a technical, analytical, or customer-facing role where you solved problems and explained complex information
- 2+ years of experience in a customer success role, technical account manager, client services (or similar)
- Experience with climate, weather, nature, or geospatial datasets strongly preferred
What the job involves
- The Jupiter Customer Success and Solutions (CSS) team interacts with every customer at Jupiter and is involved in every area of the company, engaging with cross-functional teams across sales, science, marketing and engineering
- The Principal, Customer Success role is essential for increasing solution adoption, expanding customer relationships and helping to grow incremental business
- This role is a mix of responsibility that requires someone who can deliver in partnership with the Solutions team and own renewal business
- The Principal, Customer Success role is a critical position responsible for driving long-term customer value, increasing solution adoption, and expanding strategic relationships across Jupiter’s customer base
- The individual should have interpersonal skills to communicate with customers at any level/seniority and must deliver solutions that meet climate risk business needs
- The primary function for this role will be:
- Commercial Ownership: Drive renewal business and development of accounts
- Customer Advocacy: Develop a thorough understanding of client objectives and success metrics to drive tailored solutions that will ultimately increase adoption and retention
- Expertise: You must deliver solutions that meet climate risk business needs, maintain high customer satisfaction, and act as a subject matter expert across all of Jupiter’s domains
- Success in this role requires a blend of deep technical aptitude, strong relationship management, and the ability to contextualize climate analytics for business decision-makers. The ideal candidate for this role has experience working with financial services companies in a customer success role, preferable in climate, weather, or ESG capacity
- Lead engagements with Jupiter customers and ensure account retention, solution adoption, and value delivery
- Map customer organizations to identify additional key stakeholders and potential upsell opportunities
- Drive renewal readiness, proactively address risks, lead commercial renewal, and expansion cycles
- Perform customer onboarding, implementation and training
- Be the primary point of contact with customers and manage all aspects of the customer engagement
- Generate customer criteria and KPIs that are regularly tracked and updated with the customer
- Lead Quarterly Business Reviews (QBRs) to ensure alignment between Jupiter products and customer needs, identify growth opportunities, and strengthen Jupiter’s position as a strategic advisor
- Maintain customer playbooks to track customer insights and ensure all internal CRM systems reflect the latest customer information
- Answer technical customer questions and manage internal cross-functional coordination (Product, Engineering, Sales, Support, Science teams) from customer escalation to resolution
- Monitor customer health scores, identify risk signals early, and create mitigation plans
- Collect and distribute key customer requirements and act as a customer proxy when engaging product teams
- Analyze product usage, climate analytics results, and adoption data to drive action with customers
- This role is a contractor temp to hire role
Our take
Jupiter Intelligence provides weather and climate risk analytics to high-profile enterprises in the insurance, real estate and energy industries including BP, Liberty Mutual, and Zurich, as well as government-funded bodies like NASA and the U.S. Department of Defense.
There’s been a growing wave of investment into weather and climate focused startups over the last few years, as extreme weather events become more frequent. If government organizations and corporations are to prepare for, or indeed alleviate and counter these climate catastrophes, they need high quality, granular data.
The background of Jupiter Intelligence’s co-founding team suggests it's up to the task. Rich Sorkin and Eric Wun co-founded weather prediction company Zeus Analytics in 2008. Josh Hacker previously worked for the National Center for Atmospheric Research, while Alan Blumberg helped develop the celebrated Princeton Ocean Model. The founding team, alongside significant funding and high-profile partnerships with the likes of the UN, indicates Jupiter Intelligence's secure position in the years to come.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-14% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2021
$54m
SERIES C
Dec 2019
$1m
GRANT
Total funding: $86.8m
Company benefits
- Remote / hybrid working opportunities from offices in San Mateo, Boulder, and NYC
- Health, dental, and vision plans
- Wellness program
- Flexible spending accounts
- 401(k) retirement plan
- Employee stock purchase plan
- Short-term disability, long-term disability, and life insurance
- Employee Assistance Program
- PTO
- Employee-paid critical illness and accident insurance
Company HQ
Downtown, San Mateo, CA
Leadership
Rich Sorkin
(Co-Founder, Chairman & CEO)Was previously a Data Science Strategist at Ready to Win, a campaign analytics initiative for the 2016 US General Election. Before this they were President & COO of predictive analytics startup Kaggle, and founding CEO of Zeus Analytics.
Eric Wun
(Co-Founder & COO)Former Group Manager at Google, in charge of Terra Bella / Skybox Data Systems & Operations. Before this they managed Data Systems for Skybox Imaging, and served as SVP of Technology, Product & Operations at VerticalResponse. Co-founded and was COO of Zeus Analytics.
Josh Hacker
(Co-Founder & Atmospheric Science Team Lead)Spent four years at NCAR (National Center for Atmospheric Research) before co-founding Jupiter Intelligence. Before this they were an Associate Professor of Meteorology at the Naval Postgraduate School in Monterrey, California.
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