Customer Support, TicketSwap
Part-time, German Speaker
Marketplace to buy & sell tickets
Be an early applicant
Marketplace to buy & sell tickets
101-200 employees
Be an early applicant
101-200 employees
Company mission
To make sure that as many fans as possible get to go to their favourite shows, festivals and sporting events - and to do so at a fair price.
Role
Who you are
- Helping people is second nature to you; you are social and you can empathize well with others
- Exceptional proficiency in German and English, both written and verbal. Any additional languages are considered a plus
- You are customer-oriented and have problem-solving skills
- You are stress-resistant and embrace changes
- You like a fast-paced, dynamic working environment
- Customer service experience is a plus
- You are available for at least 24 hours a week and you’re based in or near Amsterdam
What the job involves
- From fans who have questions about how to use our site to those who need help selling a ticket, we are ready to help everyone in need
- Our Customer Support department is here to assist fans with any questions they may have about our platform
- Helping our customers solve these problems is something we value a lot and it’s crucial to build trust and loyalty amongst our customers
- Our Customer Support is the front line
- Dealing with fan's questions via phone, chat and email quickly and effectively is one of our key strengths. Therefore, we are looking for a German-speaking Customer Support Hero who will be responsible for providing the best customer service to our German speaking fans!
- On a daily basis, you'll be helping our fans via chat, email and phone, and you do this with great enthusiasm
- Fixing sellers' mistakes and finding ways to avoid this in the future
- Achieving goals regarding customer satisfaction and productivity, in order to contribute to the company wide targets
- Thinking about improving and automating processes within the support department
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Insights
106% employee growth in 12 months
Company
Company benefits
- Pension plan fully paid by TicketSwap
- An electrical sit-stand desk
- Diverse team with 30+ nationalities
- Healthy lunch & snacks every day
- 25 paid holidays a year
- Friday drinks with colleagues
Funding (1 round)
Jun 2021
$9m
LATE VC
Total funding: $9m
Our take
Obtaining tickets for in-demand events can be extremely difficult, as can selling on unusable tickets. TicketSwap solves this problem by providing a platform where users can buy and sell pre-sold tickets, without the usually associated risk and high prices.
With fraud detection built in, TicketSwap’s platform allows for greater security against bad sellers. It also maintains a fixed price cap of 120% of the original price to protect against exploitative profiteering. These features, alongside the ease of use of the marketplace, have proved wildly popular, and the platform now serves millions of users around the world.
The company has expanded rather a lot since its inception, sweeping across European markets as well as entering Latin America and the UK. It has cemented a series of lucrative deals with festivals, venues, and promoters, which is testament to the company’s growing ubiquity, and continues to roll out new features such as in-app ticket storage and "FairShare", that divides any profit on a sold ticket fairly between the seller of the ticket and the event organizer.
Freddie
Company Specialist at Welcome to the Jungle