Developer Success Engineer, Temporal

• This role is ideal for someone who thrives on solving distributed systems challenges and improving the developer experience
• Located in the West with a strong preference for the San Francisco, Los Angeles, and Seattle areas
• 3+ years of experience in a technical/developer support role, preferably with experience/exposure writing/testing/troubleshooting applications in one of the following languages: Python, Golang, TypeScript
• Positive attitude and strong willingness to learn
• Strong communication skills
• Ability to work according to established best practices
• Passion for the success of our community and customers

Desirable

• The Developer Success Engineer will be the frontline technical expert for our developer community
• You will help users deploy and scale Temporal in cloud-native environments
• You will also troubleshoot complex infrastructure issues, optimize performance, and develop automation solutions
• Be a keen learner:
• At Temporal, you’ll work with cloud-native, highly scalable infrastructure spanning AWS, GCP, Kubernetes, and microservices. You’ll gain deep expertise in container orchestration, networking, and observability while learning from complex, real-world customer use cases
• Our stack includes Go, Python, and Java, providing continuous opportunities to hone your programming skills in infrastructure automation, resilience engineering, and performance tuning
• Be a passionate problem solver:
• If you enjoy tackling scalability, reliability, and troubleshooting challenges in distributed systems, you’ll thrive in this role. As a Senior Developer Success Engineer: Infrastructure, you’ll work directly with developers to debug complex infrastructure issues, optimize cloud performance, and enhance reliability for Temporal users
• You'll develop observability solutions (Grafana, Prometheus), improve networking (load balancing, DNS, ingress/egress), and automate infrastructure operations (Terraform, IaC) to help customers run Temporal efficiently at scale
• Once ramped up, we expect you to independently drive technical solutions, whether debugging complex production issues or designing infrastructure best practices. Don't worry—we have seasoned engineers and mentors to support you along the way!
• Be a great communicator:
• As a Senior Developer Success Engineer: Infrastructure, you will engage directly with developers, engineering teams, and product teams to understand infrastructure challenges and provide solutions that enhance scalability, performance, and reliability
• Your insights will influence platform improvements, from enhancing observability tooling to developing self-service infrastructure solutions that simplify troubleshooting (e.g., building diagnostic tools similar to Twilio’s Network Test)
• You’ll serve as a bridge between developers and infrastructure, ensuring that reliability, performance, and developer experience remain top priorities as Temporal scales