Strategic Partner Account Manager, Aircall
DACH
AI-powered communications platform
Open for applications
AI-powered communications platform
501-1000 employees
Open for applications
501-1000 employees
Company mission
To empower every professional to have rich conversations, so they can focus on closing deals and delighting customers.
Role
Who you are
- Confident Communicator. Languages: Native German language, English fluent
- You have at least 2-3 years of experience, ideally in partnership development, in a competitive, data-driven environment
- You have a strong understanding of SaaS business models and an interest in technology
- Analytical and strategic thinking abilities, KPI driven approach
- Excellent communication, negotiation, and interpersonal skills
- Bachelor’s degree in Business, Sales, Marketing, or a related field
- Entrepreneurial mindset to establish and grow our presence in the DACH market, demonstrating autonomy
- Analytically Minded: Driven to meet and exceed quarterly targets. Systematic approach to working, your decisions are data-informed
- Naturally curious and passionate about learning and adapting to new markets, technologies, and sales strategies
- Strong Communicator: Networking and relationship building are important to you. We are looking for someone outgoing. You are confident to interact with senior-level points of contact
- Team Player: Committed, ambitious, humble, with a systematic approach to working, but most importantly - a great team player!
What the job involves
- We are seeking a driven and dynamic individual to join our DACH Partnerships team in the Berlin office. You will play a pivotal role in our regional growth and development of one of our largest partner ecosystems
- As a Partner Account Manager, you will help us grow the pipeline and revenue through our Channel partners and Agencies (also defined as System Integrators, Solution Partners, Digital Consulting firms etc)
- Your leadership & knowledge of the market will help drive the go-to-market strategy, collaborating with Sales, Marketing, and Outbound to ensure smooth execution and sustained growth in the region
- Identify, recruit, and onboard new Salesforce Channel Partners (or System Integrators) that align with our strategic objectives and target markets
- Develop and implement effective partner onboarding programs to ensure rapid ramp-up and productivity
- Educate partners on Aircall's products, services, value proposition, and sales processes
- Build and maintain strong, long-lasting relationships with key stakeholders within partner organizations
- Serve as the primary point of contact for assigned partners, addressing their needs, challenges, and opportunities
- Conduct regular business reviews with partners to assess performance, identify areas for improvement, and develop joint action plans
- Develop and execute joint business plans with partners to achieve mutually agreed-upon revenue targets
- Provide ongoing sales enablement, training, and support to partners, including product updates, competitive intelligence, and sales collateral
- Collaborate with internal sales teams to ensure seamless hand-off and co-selling opportunities with partners
- Track and report on partner performance metrics, including pipeline, closed deals, and revenue attribution
- Accurately forecast partner sales and contribute to overall company revenue projections
- Provide regular reports on partner performance, activities, and market insights to management
- Contribute to the ongoing development and refinement of the channel partner program, including policies, incentives, and marketing initiatives
- Work cross-functionally with Marketing, Product, and GTM teams to support partner needs and program enhancements
- Stay informed about industry trends, competitive landscape, and best practices in channel management
Our take
Call centres have been a mainstay of sales teams for decades, with the human touch delivering an impression conversion rate of about 30% for inbound calls. However analogue call centres are physical infrastructure-heavy and unable to take advantage of the flexibility afforded by remote and hybrid ways of work. Aircall exists to change that, providing a cloud-based call centre infrastructure that allows sales teams to work from their home offices.
Aircall isn't the only company in this space, and it faces heavy competition from Cloudtalk, another cloud-based call centre solution. However Aircall stands out in the market by its use of open APIs and webhooks, making integration with existing productivity and helpdesk tools much easier, and its superior call quality. Aircall has developed a significant customer base with these strengths, with over 20,000 companies using its platform.
The company has raised significant funding in recent years, highlighting the confidence investors have in their offering. With a rapidly expanding presence in the US, European, UK and Australian markets and the recent addition of AI voice agents to handle business calls 24/7, Aircall is clearly set on innovating at scale.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$120m
SERIES D
May 2020
$65m
SERIES C
Total funding: $225.6m
Company HQ
NoMad, New York, NY
Leadership
Scott Chancellor
(CEO)Prior to joining Aircall as CEO in 2023, Scott was CEO of Humu and Chief Product/Technology Officer at Apptio. He also spent 7 years at Amazon Web Services as a Director and General Manager of AWS Insights.
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