Technical Writer, Addepar
Help Center
Addepar is a software and data platform for even the most complex investment portfolios.
Be an early applicant
Addepar is a software and data platform for even the most complex investment portfolios.
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
Be the tech and data platform that connects the global investment ecosystem.
Role
Who you are
- Our ideal candidate is a strong technical writer and editor with a keen eye for detail
- You promote innovation, strategic decision-making, and thoughtful risk-taking
- You’re eager to join our team, roll up your sleeves, and do great work
- 2+ years of technical writing experience
- An inspiring portfolio that showcases how you approach help content. Must include writing samples
- Fantastic writing (American English), editing, and proofreading skills
- Familiar with design systems and editorial style guides
- Familiar with Figma, Zendesk, Confluence, and Jira
- Experience working with or in a customer support organization is a huge plus
- Able to work independently, communicating across multiple time zones
- High emotional intelligence. People enjoy working with you!
What the job involves
- In this role, you'll shape the future of help and training at Addepar, reimagining how clients and employees learn about our products and services
- You'll work with Product, Support, and Services teams to create and refine a library of guides, how-to articles, and more
- You’ll research, author, edit, proofread, format, and publish the content following Addepar’s style guidelines
- Our Help Center is in an exciting growth stage, undergoing a redesign and scaling up to support Addepar’s multi-product platform
- You’ll report to the Content Design Manager for the Help Center
- Develop a deep understanding of our users, products, and unique challenges
- Write clear, easy-to-follow help articles and guides
- Manage and prioritize incoming requests for new articles and updates
- Partner with SMEs to determine the best flow and structure of your content
- Facilitate productive meetings and working sessions
- Run content reviews at key milestones, and participate in peer content reviews
- Audit existing articles for out-of-date information, typos, and broken links
- Track article engagement and address user feedback
- Recommend new ways of grouping, classifying, and labeling help content
- Learn and gain expertise in our design and operational tools
- Help evolve the voice and tone of self-guided support
Our take
Investment advisers require speed, clarity and flexibility when managing client portfolios. Addepar is a wealth management software platform created with these requirements in mind. The platform aggregates portfolio, market, and client data in one place, allowing financial professionals to analyze and visualize the data they need.
Addepar currently tracks more than $4 trillion of assets with circa 800 clients including individual advisers, family offices, and large institutions such as AllianceBernstein, Bartlett Wealth Management, and Morgan Stanley.
The multi-unicorn company has been pursuing global expansion, opening its first office outside of the United States in Scotland in 2021 and a new London office in late 2022 and appointing new leadership members from the likes of Oracle and Amazon Web Services. Addepar is certainly gaining momentum as it expands operations and further innovates its suite of solutions.
Steph
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Nov 2021
$130m
LATE VC
Jun 2021
$150m
SERIES F
Total funding: $642.8m
Company benefits
- Equity - Stretch the idea of ownership beyond your day-to-day and take pride in being an owner in the growth of Addepar
- Global Hybrid Workforce - Whether you work remotely or on-site, you’ll have the opportunity to build and collaborate with colleagues around the world
- Flexible Time Off - Spend time traveling, celebrating with friends and family or relax on your schedule
- Benefits Packages - Competitive medical, dental and vision benefits along with a monthly wellness allowance to keep you healthy and happy
- Learning & Development Allowance - Your continued growth and development are important to us
- Dynamic Team - Strong investment in the best talent at the intersection of technology and finance
- Remote Office Setup Allowance For New Hires & Connectivity Reimbursement
- Pension with Employer Contributions
- Wellness and VDU Wallets
- Bi-Annual Hackathons
Company HQ
Old Mountain View, Mountain View, CA
Leadership
Joe Lonsdale
(Chairman)Currently Founder of 8VC and Palantir Technologies and Chairman of ONEHope Wine.
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