Customer Onboarding Manager, Runwise
$80-100k
More information about location
Heat management platform for buildings
Posted today
Heat management platform for buildings
21-100 employees
Posted today
$80-100k
More information about location
21-100 employees
Company mission
To help buildings operate better to save owners money, make tenants more comfortable, make cities more affordable, and make the planet a cleaner place for everyone.
Role
Who you are
- Enjoy interacting with people from diverse backgrounds and be good at understanding others
- Have strong written and verbal communication skills for clear and effective correspondence
- Be good at multitasking and managing several tasks at once in a fast-paced environment
- Show strong organizational skills with great attention to detail
- Be motivated and driven to ensure customer satisfaction and success with our solutions
- This role at Runwise demands an individual who is passionate about fostering positive customer experiences and capable of managing a comprehensive onboarding process that defines excellence
- What you believe:
- No job is too small
- Sincerity builds trust
- Setbacks fuel progress
- Efficiency is vital
What the job involves
- Runwise is actively seeking a Customer Onboarding Manager who is self-motivated, has a results-driven mindset, and a proven track record of delivering outstanding customer experiences
- In this role, you will report directly to the Director, Customer Onboarding, playing a key role in growing the company by guiding our clients through the onboarding process as efficiently as possible while maintaining a high level of customer service
- At Runwise, our barometer for success is customer satisfaction
- As a Customer Onboarding Manager, you will become an expert in orchestrating the seamless integration of our groundbreaking products and services into the operations of both new and existing clients
- Your role will encompass the removal of barriers, addressing inquiries, and ensuring a frictionless transition from sales to installation - culminating in a seamless handover to respective Customer Success Managers
- Manage the end-to-end customer journey - orchestrating a seamless experience from initial purchase through installation
- Verify the completion of all customer-related tasks prior to scheduling installation appointments
- Use Salesforce as your primary project management tool to ensure data management
- Provide support to customers via diverse communication channels, including emails and phone calls, ensuring consistent updates regarding installation progress
- Address customer inquiries that arise between the sales phase and their introduction to their dedicated Customer Success Managers
- Maintain comprehensive team communication by consistently relaying job status updates
- Work hand in hand with your onboarding coordinator to expedite the processing of incentivized installations funded through national utility companies
Our take
In the battle against climate change, emissions from buildings are often overlooked. But they contribute over a quarter of all global carbon emissions. This is part due to ancient energy systems, and to archaic building management practices which make it hard to update these systems.
Runwise provides technology for building managers to operate energy systems better. This lets them lower emissions while providing greater comfort for residents and workers. It works via a combination of wireless control, a sensor network and a software platform. This is attractive because is lowers operating costs significantly and makes running buildings easier.
Runwise controls the key energy systems in thousands of buildings across the US, and removes significant amounts of carbon emissions per year. It is also well-funded, which has allowed it to expand significantly and make more buildings operate better and greener.
Steph
Company Specialist at Welcome to the Jungle
Insights
79% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jun 2025
$55m
SERIES B
Nov 2023
$11m
EARLY VC
Total funding: $101.3m
Company HQ
Midtown South, New York, NY
Leadership
Jeffrey Carleton
(Co-Founder & CEO)Previously a General Manager with Beach Lane Management, overseeing the portfolio of over 150 buildings.
Lee Hoffman
(Co-Founder & President)Previously Senior Director of Engineering at The Knot Worldwide. Co-founded and was CEO at Veri/Memoir. Also co-founded Terabolic.
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