Onboarding Manager, Cutover
$135-145k
Offers Share Options and Bonus
More information about location
Collaborative automation platform
Be an early applicant
Collaborative automation platform
101-200 employees
Be an early applicant
$135-145k
Offers Share Options and Bonus
More information about location
101-200 employees
Company mission
To enable enterprises to successfully manage their IT disaster recovery, cloud migration, and release strategies.
Role
Who you are
- Strong program or project management background
- Experience managing multiple complex, cross-functional implementations
- Proven ability to drive accountability without direct authority
- Comfortable with executive-level communication and escalation
- Process-oriented mindset with a passion for continuous improvement
- Previous tech operations experience
- If you are excited by this role, we invite you to apply! Even if your profile doesn’t check all the boxes, please don't simply scroll past!
What the job involves
- The Onboarding Manager (OM) acts as the active onboarding orchestrator for all new Cutover customers, ensuring structured, predictable, and high-quality onboarding experiences. This is a customer-facing role that partners directly with customers throughout onboarding to drive alignment, clarity, and momentum. The OM raises the bar on onboarding standards, drives delivery governance, and ensures customers progress efficiently from implementation to their defined value realization moment within six months
- The OM is accountable for the onboarding plans of all new Cutover customers, managing multiple customers concurrently. They provide cross-workstream oversight across Customers, AE, CSM, and Delivery teams to proactively identify risks, misalignment, and execution gaps throughout onboarding. The OM ensures issues are surfaced early and escalated through defined governance forums in line with our methodology, maintaining transparency, accountability, and forward momentum
- While AEs and CSMs own the overall customer relationship, the OM owns the onboarding plan, governance structure, and execution oversight. The role counsels and supports onboarding teams and customers alike, driving clarity on progress, blockers, resourcing, decision-making, and next steps to ensure successful, timely onboarding outcomes
- Define onboarding governance models and delivery standards
- Establish and manage timelines, milestones, and dependencies in onboarding plan
- Align onboarding plans with customer goals, Value Realization Moment, and Year 1 success criteria
- Coordinate cross-functionally with CS, AEs, Solution Architecture, and Delivery to ensure aligned execution
- Track progress across all active onboardings and maintain end-to-end visibility
- Provide clear, consistent reporting on progress, risks, and blockers to customers and Cutover's leadership
- Identify delivery risks, delays, or misalignment early across customers and Cutover teams
- Drive accountability with customers and Cutover teams to meet onboarding commitments
- Ensure blockers are clearly documented, owned, and resolved
- Lead timely escalations to the appropriate stakeholders when onboarding outcomes are at risk
- Facilitate clear, proactive communication to keep onboarding on track with customers
- Own onboarding policies, playbooks, and standards at Cutover
- Continuously evaluate onboarding performance, effectiveness, and customer outcomes
- Identify recurring gaps or inefficiencies and drive improvement to onboarding processes
- Raise onboarding maturity and consistency across teams
- Success Measures
- On-time, on-scope onboarding delivery
- Increase onboarding success
- Improved customer readiness and adoption at handoff to between cross functional teams
- Increased consistency and predictability across customer onboarding
- Measurable improvements in onboarding efficiency and quality
Our take
Cutover has established itself as a global leader in the emerging field of work orchestration and observability, providing critical solutions across industries like telecommunications, pharmaceuticals, insurance, and energy. Its platform is trusted by organizations in these sectors to streamline complex workflows and improve visibility into their operations.
It enhances machine automation while ensuring the smooth operation of customer-facing activities. Its platform enables comprehensive planning, management, and analysis of complex work processes while facilitating virtual team collaboration - a growing and increasingly vital area for businesses.
Cutover offers to solve some of the most important challenges for enterprises such as migrating to a hybrid cloud model, wider digital transformation, automating and evolving operational resilience practices and managing ongoing tech change without failures.
Freddie
Company Specialist at Welcome to the Jungle
Meet the team
8 people
Elad Cohen Toren, Chief Growth Officer
Insights
Company
Funding (last 2 of 4 rounds)
Mar 2021
$35m
SERIES B
Nov 2019
$17m
SERIES A
Total funding: $54.6m
Company benefits
- Growth and development: We are committed to learning and development, and you will never be short of opportunities to enhance your knowledge and skills
- Work balance: We understand that work-life balance is more than just a nice-to-have. That’s why we are open to flexible working hours and remote working arrangements
- A dynamic, global team: At Cutover, you’ll be part of a supportive, friendly team of passionate, experienced people. The best teams do more than just work together, so you’ll have the opportunity to take part in exciting team activities and social events
- World-leading companies: Cutover’s customers include some of the world’s largest and most well-known organizations. Helping to deliver their requirements will hone your game and build your career credentials
- Excellent benefits: We offer a package of employee benefits to reward and look after our people. Helping you to stay happy and healthy is a key priority for us. We also want our team to feel a genuine sense of ownership in the work they do, so we offer share options as part of our full-time permanent compensation packages
Company values
- Lead with empathy & assume positive intent: Listen; Encourage; Be trustworthy
- Stay curious & enable others to succeed: Build Knowledge; Strive for Self Improvement; Enable others
Company HQ
London, UK
Articles
Leadership
Ky Nichol
(Co-Founder & CEO)They have an MBA from London Business School and worked at Pcubed for over 15 years prior to becoming Cutover's CEO.
Marcus Wildsmith
(Co-Founder & Chief Product Officer)Their background lies in Mechanical Engineering and along with Ky, worked at Pcubed for over 15 years prior to founding Cutover.
People progressing
Joined as the Enterprise Development Manager in Feb 2021. Seven months later they were promoted to Head of Business Development, and in August 2021 they became Head of Enterprise Development. As of January 2023, they hold the role of Enterprise Account Executive.
Joined as a Senior Engineer in mid-2021. Less than a year later they were promoted to Staff Engineer.
Diversity, Equity & Inclusion at Cutover
- We're keenly focused on building a well-resourced DEI approach.
- We promote diversity and inclusion throughout our entire hiring process from job descriptions through to our interview panels. Though diversity comes in many forms, so far we have concentrated on improving our interview processes and encouraging applications from as diverse an array of backgrounds as possible. For our technical roles this year, 38% of our new hires have been female, 14% of new hires were of black or African-American heritage and 14% of new hires were of Asian heritage.
- We are engaging with several different organizations to take on apprentices from a variety of backgrounds. Through this initiative, we will be taking on junior employees who have come through non-traditional routes into tech and we are excited to be mentoring and supporting them throughout their growth at Cutover.
- We still have work to do but we are always looking to improve and celebrate our continued successes in this field.
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