Customer Success & Sales Operations Manager, Interprefy

EMEA region

Salary not provided

Hubspot

Zoom

Mid and Senior level

Remote from Canada, Europe, UK, US

Interpretation, AI speech translation & captions tech

Open for applications

Interpretation, AI speech translation & captions tech

101-200 employees

B2BEnterpriseCommunicationEventsSaaSCloud Computing

Open for applications

Salary not provided

Hubspot

Zoom

Mid and Senior level

Remote from Canada, Europe, UK, US

101-200 employees

B2BEnterpriseCommunicationEventsSaaSCloud Computing

Company mission

To empower businesses to connect the world in every language.

Job

Company

Role

Who you are

Confidence leading video calls and managing client relationships
Experience working with senior stakeholders internally and externally
Strong attention to detail and documentation habits
Tech-savviness—especially in HubSpot, Zoom, and collaborative tools
A self-starter mindset—you manage your workload independently
Strong communication, listening, and conflict resolution skills
A flexible, solutions-focused mindset

What the job involves

This role sits within our Customer Success team and works closely with Sales Operations, Business Development Managers, and other internal partners. It’s a great fit for someone who’s proactive, detail-oriented, and excited to contribute to the success of both our clients and our internal teams
Customer relationship management:
Build and grow strong client relationships across your portfolio of accounts
Present quotes through live meetings and ensure timely follow-up after events via meeting or survey
Ensure each client account receives meaningful engagement on a regular basis
Host regular client meetings and share insights to support retention and satisfaction
Resolve any client issues in close collaboration with Operations and Management
Growth & opportunity development:
Proactively explore new business opportunities within existing accounts
Expand client contact networks and identify potential for new service areas
Collaborate regularly with Business Development Managers to align on account strategies and client communication
Sales operations support:
Coordinate contract, terms, and special agreement processes—ensuring accuracy and timely completion
Support onboarding of Interprefy as a vendor with new clients and escalate delays when needed
Gather feedback during onboarding and identify areas for process improvement
Be the go-to person in your time zone for HubSpot-related questions or troubleshooting
Assist with platform access requests and strategic account support during EMEA business hours
Operational coordination & admin:
Work with the Accounting team to support accurate and timely invoicing
Ensure seamless handovers to Project Management for live event execution
Contribute to reporting, client feedback analysis, and internal documentation

Our take

Interprefy is a multilingual meeting technology provider that empowers global businesses, institutions, NGOs, and SMEs to connect with people on a global scale by facilitating truly multilingual conversations. The company’s combination of cloud-based technology and linguistic talent enables real-time interpretation and AI-powered live captioning for any event.

The company’s all-in-one platform and end-to-end services provide an affordable, democratized solution for everybody. Easily integrated with a wide and ever-expanding range of hardware and meeting platforms, Interprefy is well set to see growth as it unifies communications around the globe.

The company’s real-time spoken and sign language interpretation offerings, coupled with its captioning capabilities, have supported over 50,000 meetings and events around the world, counting the White House, UEFA, Google, and Domino’s, among its wide range of clients.

Freddie

Company Specialist at Welcome to the Jungle

Insights

-11% employee growth in 12 months

Glassdoor (3.4)

Trustpilot (4.5)

Company

Funding (last 2 of 4 rounds)

May 2020

$2.1m

LATE VC

May 2019

$2.8m

EARLY VC

Total funding: $7.1m

Company HQ

Mühlebach, Zürich, ZH

Leadership

Kim Ludvigsen

(Founder & Vice-Chairman)

Previously served as CEO of Interprefy. Former CEO of Ludvigsen Consulting.

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