Customer Care Representative, Circle
$48-66k
Digital dollars for global prosperity
Posted today
Digital dollars for global prosperity
1001+ employees
Posted today
$48-66k
1001+ employees
Company mission
To raise global economic prosperity through the frictionless exchange of value.
Role
Who you are
- You have a talent for writing and a skill for communicating complex problems clearly
- You care deeply about the customer experience and strive to refine your skills everyday
- You’re a highly motivated and caring person who has a passion for learning
- A core principle of yours is sharing knowledge and helping people do their very best work
- Prior experience working in service/support roles preferred
- You enjoy the challenge of solving open-ended problems in a timely manner
- Familiarity with financial services or payments businesses preferred
- Experience with data analytics tools for troubleshooting problems preferred
- 1+ year of relevant experience
- Excellent writing skills with the ability to communicate complex problems clearly
- Strong commitment to customer experience and continuous personal skills refinement
- Highly motivated, caring individual with a passion for learning
- Core principle of sharing knowledge and assisting others in their work
- Ability to manage multiple competing priorities effectively
- Availability to work on weekends and holidays semi-regularly
- Familiarity with generative AI models (ChatGPT, Gemini, etc.) and prompt development
Desirable
- Familiarity with financial services or payments businesses
- Experience with data analytics tools for troubleshooting problems
- Multilingual skills
- Experience/familiarity with Slack, Apple MacOS, and GSuite
What the job involves
- You’ll be a part of a truly amazing team of people working directly with customers of all sizes around the world, helping them to utilize the full potential of Circle while providing an outstanding customer experience with every interaction
- Daily activities will include resolving general inquiries all the way through to troubleshooting complex technical issues within defined service levels and timescales
- You’ll work closely with peers and internal stakeholders on projects and initiatives designed to scale our 24/7 operation
- Engage with customers to resolve issues that come through as support tickets to our team
- Craft well written, tailored communications to help customers resolve their issues
- Partner with Customer Success, Sales, Product and Engineering to diagnose and solve problems
- Serve as a trusted advisor with an open, caring and approachable style of working
- Manage multiple competing priorities to achieve results for every customer
- Proactively identify opportunities to develop solutions that help the team achieve our goals
Our take
Circle is a financial technology firm looking to enable businesses to harness the power of digital currencies and public blockchains for payments, commerce, and financial applications. The company’s USD Coin (USDC) has become the fastest growing, regulated, and fully reserved dollar digital currency.
The company is backed by BlackRock, the world’s largest asset manager, and crypto exchange company Coinbase. It has been proactively preparing for possible upcoming federal regulations. With USDC circulation doubling over the last year to $60 billion, Circle is well-placed to see steady long-term growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2022
$400m
GROWTH EQUITY VC
May 2021
$440m
GROWTH EQUITY VC
Total funding: $1.1bn
Company benefits
- We offer flexible paid time off — so you can thrive at work, and at rest
- No matter where you live, we offer a market competitive suite of health benefits to help keep you and your loved ones safe
- Work Remotely: Do your best work from home. With a company laptop, stipend for business equipment, and access to WeWork locations, Circle remote jobs empower our employees to do their best work.
- All U.S. employees enjoy 401(k) benefits with company matching, and can become owners in Circle through our equity program
Company values
- Multistakeholder - We must organize, incentivize and measure ourselves against meeting the needs of all of our stakeholders
- Mindful - We seek to be present and aware, to be respectful, active listeners (with each other and with our customers alike), and pay attention to detail
- Driven by Excellence - We relentlessly pursue excellence, we do not tolerate mediocrity, we reward based on merit, and we work intensely to achieve our goals
- High Integrity - We seek open and honest communication, and hold ourselves to very high moral and ethical standards
Company HQ
Civic Center, New York, NY
Articles
Leadership
Jeremy Allaire
(CEO)Founder & former Chairman and CEO of Brightcove. Former Entrepreneur in Residence at General Catalyst Partners, CTO of Macromedia, and Co-Founder & former CTO of Allaire Corporation.
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