Global Sector Leader, CloudFactory
+ Bonus structure
Travel as needed
Workforce solutions for artificial intelligence
Be an early applicant
Workforce solutions for artificial intelligence
1001+ employees
Be an early applicant
+ Bonus structure
Travel as needed
1001+ employees
Company mission
To connect one million people in the developing world to digital-age work, while raising them up as leaders to address poverty in their own communities.
Role
Who you are
- This role requires a deep understanding of our clients' industries and business challenges, as well as expertise in aligning AI-driven solutions to create measurable value
- This role is ideal for a strategic thinker with a passion for driving impactful AI solutions and building long-term client partnerships
- If you’re a skilled relationship builder with a strong focus on results and a deep understanding of enterprise needs, we invite you to apply
- Bachelor’s Degree in Business, Account Management, or a related field; advanced degree preferred
- 10+ Years of Experience in global account management or customer success, ideally within technology or consulting industries, with a focus on enterprise accounts
- AI Knowledge: Familiarity with AI applications and trends in sectors such as healthcare, finance, or retail, and experience in driving AI transformations is a plus
- Strategic Thinking and Problem-Solving Skills: Demonstrated ability to develop actionable plans that address client needs and drive revenue growth
- Relationship-Building: Proven success in building long-term, high-value relationships with executive stakeholders and decision-makers
- Exceptional Communication Skills: Ability to effectively present complex concepts to both technical and non-technical audiences
- Analytical Skills: Experience using data to drive decision-making and improvements in customer success and account strategy
- Organizational and Multitasking Abilities: Strong attention to detail with the ability to manage multiple client accounts and responsibilities simultaneously
- Willingness to Travel: Ability to travel as needed to meet with clients and manage global relationships effectively
What the job involves
- The Global Sector Leader will be responsible for strategic oversight of client relationships and growth initiatives across designated sectors, ensuring sales and revenue targets are met
- The Global Sector Leader will be a key advisor, strategist, and relationship-builder, ensuring high customer satisfaction, driving revenue growth, and collaborating with internal teams to deliver exceptional service
- Develop and execute comprehensive account plans that align with client goals and company offerings, ensuring long-term client value and success
- Set and communicate strategic objectives to maximize account potential, working with global teams to expand in emerging markets and drive revenue growth
- Analyze client needs, industry trends, and competitive landscape to position our AI solutions effectively
- Build and maintain strong, trusted relationships with executive stakeholders and key decision-makers across client organizations
- Act as a primary point of contact, proactively identifying and addressing client needs, concerns, and opportunities for expansion
- Drive customer satisfaction and retention by understanding client business objectives and aligning our solutions to support them
- Meet and exceed sales targets and performance metrics, developing strategies to drive revenue growth through upselling, renewals, and multi-year agreements
- Collaborate closely with sales and marketing teams to develop customized solutions and proposals that address specific client needs
- Oversee supplier operations and service delivery, ensuring client expectations are consistently met or exceeded
- Coordinate with internal teams—including sales, marketing, customer success, and product management—to ensure alignment and a unified approach in serving client accounts
- Lead cross-functional initiatives such as customer journey mapping, product feedback sessions, and service improvement projects
- Represent the voice of the customer within the organization, advocating for their needs and influencing product and service developments
- Align client goals with our company’s strategic objectives, ensuring our AI solutions support customer success and deliver measurable impact
- Use customer data to analyze service gaps and recommend strategies for enhancing the customer experience
- Develop and implement initiatives to improve customer engagement, satisfaction, and loyalty across key accounts
- Mentor and train junior team members, sharing best practices in client management and AI consulting
- Conduct training sessions to ensure team alignment with strategic goals, sales methodologies, and customer success principles
- Competencies and development to be potential successor of the CRO
Our take
AI and machine learning continue to advance, yet many AI disruptors lack the ability to process and label the voluminous amount of data required to feed complex AI and machine learning algorithms. CloudFactory’s WorkStreams combine people and technology to deliver high-quality data to meet the needs of businesses of all sizes.
CloudFactory sets itself apart through creating economic & leadership opportunities for talented people in developing nations. Delivery centres in Nepal and Kenya have become anchors within its communities which drive economic and social impact. CloudFactory processes millions of tasks a day for companies including Microsoft, GoSpotCheck, Hummingbird Technologies, Ibotta, and Luminar.
The company is poised for tremendous growth across many industry verticals where AI technology continues to grow rapidly. Moving forward, Cloudfactory is focusing on scaling operations whilst continuing to deliver high-quality data work for its global customers. In order to do so, it is planning to invest in workforce development, global market awareness and technology advancement. In regards to the latter, CloudFactory launched Accelerated Annotation in 2023, an AI-powered annotation tool that maximises efficiency, exemplifying its continued forward movement in product development.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
40% female employees
6% employee growth in 12 months
Company
Employee endorsements
Meaningful work
"The work that we do at CloudFactory is meaningful and mission driven to provide opportunities where they're not available but there's talent."
Funding (last 2 of 5 rounds)
Nov 2019
$65m
EARLY VC
May 2017
$7.3m
SERIES B
Total funding: $78m
Company benefits
- Market competitive salary
- Earn, Learn and Serve
- Health and medical Insurance
- Meaningful work
- Flexible and remote working
- Variable compensation
- Growth opportunities and personal development
- Great company culture
- Wellness programs and initiatives
Company values
- We speak truth and life
- We respect data
- We work to love and serve
- We grow like bamboo
- We do more with less
- We practice humble courage
- We make the complex simple
- We are one body with many parts
- We build relationships
- We think big, start small, scale fast
Company HQ
City Center, Durham, NC
Articles
Leadership
Mark Sears
(Executive Chairman)Founded CloudFactory in 2010 in Nepal after having started their career as a software developer for Sun Microsystems and later growing and leading tech startups in Canada and the United States.
Diversity, Equity & Inclusion at CloudFactory
Jennie Mead (Vice President of Global Talent)
- CloudFactory provides equal employment opportunities to all team members and applicants for employment without regard to race, colour, ancestry, national origin, gender, sexual orientation, marital status, religion, caste, age, disability, or service in the military (unless said service prohibits the productivity of the team member). Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation and training.
- CloudFactory expressly prohibits any form of unlawful team member harassment or discrimination based on any of the characteristics mentioned above. Improper reference with the ability of other team members to perform their expected job duties is absolutely not tolerated.
- To ensure equal employment opportunities to qualified individuals with a disability. CloudFactory will make reasonable accommodations for the known disability of an otherwise qualified individual unless undue hardship on the operation of the business would result.
- CloudFactory is committed to creating and maintaining a workplace in which all team members have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. This commitment is embodied in company policy and the way we do business at CloudFactory and is an important principle of sound business management.
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