Support Desk Specialist, Avicena Tech
$60-75k
Office located in Sunnyvale, CA
High bandwidth semiconductor interconnects
Be an early applicant
High bandwidth semiconductor interconnects
21-100 employees
Be an early applicant
$60-75k
Office located in Sunnyvale, CA
21-100 employees
Company mission
To unleash the power of next-generation computer architectures.
Role
Who you are
- The ideal candidate will have a passion for troubleshooting, a solid understanding of Windows 11, Microsoft 365, and a working knowledge of TCP/IP
- Minimum of 2 years of experience in helpdesk and user support roles
- Strong technical knowledge of Windows 11, and Microsoft 365
- Experience providing hardware support for desktops, laptops, printers, network multifunction copiers, and peripherals
- Working knowledge of TCP/IP and general networking principles
- Experience with DNS, DHCP, PING, Drive Mapping, Network connections
- Proven ability to troubleshoot technical issues and provide timely resolutions
- Good communication skills, both verbal and written, with a focus on clear and concise customer interactions
- Strong problem-solving skills and attention to detail
- Ability to work independently and manage multiple tasks effectively in a fast-paced environment
- Familiarity with SSO and MFA
Desirable
- Experience with remote desktop tools and remote support software
- Basic knowledge of Windows servers management
- Experience with Active Directory is preferred
- Degree in Computer Science or Information Technology is preferred
What the job involves
- We are seeking a responsible and technically skilled Helpdesk Support Technician to join our team
- You will be responsible for providing application support, assisting users with technical issues, managing hardware support, and ensuring tasks are handled in a timely and efficient manner. This role also requires providing after-hours support and maintaining high levels of customer satisfaction through exceptional service delivery
- Provide remote support to end-users via phone, email, or chat, ensuring timely and effective resolution of technical issues
- Troubleshoot and resolve hardware issues, including desktops, laptops, printers, network multifunction copiers, and peripheral devices
- Provide support for Windows 11, and Microsoft 365 environments, troubleshooting software and system-related issues
- Microsoft Outlook, Word, PowerPoint, SharePoint, and OneDrive
- Offer application support for various software programs and internal tools
- Utilize ticketing systems to log, track, and manage technical support requests
- Maintain a thorough understanding of TCP/IP networking, helping to diagnose and resolve connectivity issues
- Install applications, troubleshoot user issues,
- Collaborate with team members to address complex issues and escalate as necessary
- Provide after-hours support or holiday support as required and participate in the on-call to support critical issues
- Demonstrate a willingness to learn new technologies and processes, improving technical expertise and service delivery
Our take
Copper has been the industry standard for chip-to-chip interconnects since it was introduced by IBM back in 1997. Now, however, the computational demands of more complex systems like AI, machine learning, and cloud systems are too high: copper interconnects are creating bottlenecks thanks to sub-optimal latency and power consumption.
Avicena Tech has developed a new system - and it could be a game changer. It uses micro-LEDs to create ultra-dense, low-latency, low-cost, and low-power optical interconnects, thereby facilitating the kind of high-performance architecture that’s in increasingly high demand.
It’s a solution that’s attracted healthy funding from major players including Samsung Catalyst Fund and Cerberus Capital Management. This suggests substantial faith in Avicena’s ambition that its technology could help unlock the future of distributed high-performance computing. Recently, the company launched the world’s first microLED optical interconnect evaluation kit, showing that it is at the forefront of the sector.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
May 2025
$65m
SERIES B
Aug 2022
$25m
SERIES A
Total funding: $96.5m
Company benefits
- Stock Options
- Medical, Dental, Vision & Disability
- 401(k)
- Free Food
Company HQ
Alviso, San Jose, CA
Leadership
Bardia Pezeshki
(Founder & CEO/CTO)After their PhD in Electrical Engineering at Stanford, they held various Managerial roles at IBM's T.J. Watson Research Center and then SDL Inc. Subsequently served as CTO at Santur Corporation, and then CEO at Kaiam Corporation.
Rob Kalman
(Chief Scientist)Worked on photonic interconnects and optical subsystems at Optivision and ONI Systems, and has subsequently held various VP roles at Luminous Networks and Thryva (which he co-founded).
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