Customer Success Manager, Leapsome
North America
$105-120k
This role will be eligible for additional compensation through bonuses and stock options
AI-powered HR software and people platform
Job no longer available
AI-powered HR software and people platform
101-200 employees
Job no longer available
$105-120k
This role will be eligible for additional compensation through bonuses and stock options
101-200 employees
Company mission
To make work more fulfilling for everyone.
Role
Who you are
- You have a Bachelor's degree and 1-2 years of work experience in Customer Success or a customer-facing role (ideally in a B2B SaaS company). Bonus for HR Tech experience
- You have excellent communication/interpersonal skills and have proven experience navigating difficult client conversations
- You have a good understanding of technology and prioritize based on data analysis, as well as ideally experience with customer success tracking tools (e.g., Hubspot, Zendesk, Planhat)
- You are experienced in stakeholder and expectation management
- You strive to provide excellent user experiences and service to our customers
- You have a proven track record of being a detail-oriented, team player who has empathy for the customer and takes pride in helping them get the best possible value out of a software solution
- You have an understanding of the SaaS adoption curve - how to drive usage from stage to stage
- You have experience working for organizations/start-ups in growth mode
- You are passionate about the future of work and continuous learning at work, and you want to join us in building an exceptional team and company to have real impact in this space
- You are heavily aligned with our company values
What the job involves
- We’re looking for a Customer Success Manager to help us master the challenges of growth and help us further shape our growth trajectory
- As a member of the US Customer Success team, you’ll have an opportunity to take point on leading successful customer outcomes, impact our revenue trajectory and build and adjust our processes
- You’ll collaborate cross-functionally with Product, Sales and Support to adapt to our customer's needs and ensure they have the best experience possible
- Take ownership to expand the US market with us
- Manage a portfolio of strategic customers with a focus on adoption and value
- Build and maintain meaningful relationships with our customers in order to create an amazing experience across the entire customer lifecycle:
- Seamlessly transition from onboarding to long term support
- Support customers to roll out additional parts of the platform later and enable them to have the best possible impact by using Leapsome
- Proactively nurture customer accounts to identify revenue expansion opportunities and ensure successful renewals
- Monitor and improve customer success KPIs, and work to make customer success processes and structures scalable
- Collect new customer requirements and pass information to the relevant internal teams
Application process
- Just send us your CV. You won't need to input any information already mentioned on your CV later on - promise! 🤙
- A cover letter isn’t necessary, but we’d really appreciate a brief answer to these questions: Why Leapsome? Why you?
- We look forward to getting to know you!
Our take
Berlin-founded, New York-based Leapsome is a ‘people enablement’ platform that works to improve employee performance and satisfaction through various methods from feedback and OKRs to employee engagement and corporate learning options.
Recognizing the amount of time a person will spend in a work environment, the company aims to help employees grow and develop in this time, whilst boosting a company’s efficiency and productivity. Over a relatively short time, it has amounted trust and respect within the industry.
The company has now accrued over one thousand customers across Europe, U.S, Asia and Australia, including impressive clients such as Spotify and Mercedes-Benz. Leapsome has also raised considerable funding towards accelerating its US market presence whilst continuing to develop new products and features.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
87% employee growth in 12 months
Company
Funding (1 round)
Mar 2022
$60m
SERIES A
Total funding: $60m
Company benefits
- Stock options: You'll get to own a part of Leapsome via our stock option program.
- Development budget: You'll receive a yearly budget of €2,000 for professional development.
- Flexible schedule: Whenever the role allows, you'll be able to adjust your schedule to your needs.
- Work-life balance: We want you to enjoy yours to the fullest and we respect your time!
- International colleagues: We’re an international team and are happy to support your visa and relocation.
- Team activities & sports: We host regular team events (even remotely), and offer a sports membership.
Company HQ
Midtown South, New York, NY
Leadership
Jenny von Podewils
(Co-Founder & Co-CEO)Previously co-founded udexter and has served as Advisor to the CEO for DIE ZEIT.
Kajetan von Armansperg
(Co-CEO)Previously co-founded Alive and served as Vice President of Product for Zencap.
Salary benchmarks
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