Senior Interaction Designer, NEC Software Solutions
£50-55k
More information about location
Specialist software and outsourcing services
Be an early applicant
Specialist software and outsourcing services
1001+ employees
Be an early applicant
£50-55k
More information about location
1001+ employees
Company mission
Building software and services that help keep people safer, healthier and better connected worldwide.
Role
Who you are
- Research – You work with user researchers and service designers as part of a multi-disciplinary team to create designs based on research that meet user needs. Experience in facilitating user research and usability testing is desirable
- User-centred journeys & experiences – You choose the right approaches to lead projects to outcomes that are great for the user, feasible to implement, and fit the client’s strategic vision
- Facilitation – Lead on design workshops and design sprints with the team, senior stakeholders and users
- Verbal Communication – You clearly explain complex problems and design decisions to non-design stakeholders, including risks and unresolved issues, and build consensus by asking difficult questions and challenging assumptions
- Visual communication – You lead teams to make clear and compelling points through well-designed visuals. This may include drawing and sketching or graphic communication
- Written communication – You guide teams on the most appropriate written formats and structures for each project. You create and oversee clear, concise writing
- Prototyping – You lead teams, clients and stakeholders to scope targeted prototyping exercises. You work across disciplines to design, build and test prototypes in various fidelities that contribute to project outcomes. It’s also desirable but not essential if you can prototype in code to create dynamic prototypes using HTML, CSS and Javascript
- Accessibility awareness – strong understanding of accessibility standards and can confidently help teams apply accessibility best practice across every project phase
- Design to development – foster excellent working relationships between design and development teams, ensuring smooth delivery of software builds and testing
- Stakeholder management – you know how to negotiate and guide clients and stakeholders towards positive outcomes that deliver outcomes within budget
- Proactive and autonomous – you can lead the conversation, and look for ways to participate and add value
- Iterative Design – You refine solutions through continuous feedback and testing, ensuring designs evolve in response to user needs, constraints, and business goals
- Evidence-Based Design – You ground design decisions in user research findings, using data and insights to validate approaches, reduce risk, and improve usability
- GDS Knowledge – You have experience in the GDS delivery approach including, knowledge of the GDS design system, principles and service standard
- We welcome applicants from all professional backgrounds. We acknowledge that we didn’t all start out as interaction designers and are proud of the varied expertise amongst our team. Our minimum criteria is that you have degree or professional experience that is relevant to interaction design
What the job involves
- We’re looking for a skilled practitioner with significant experience in delivering design projects
- The focus of your role will be to create end-to-end, evidence-based designs for services & products which are inclusive, accessible and planet-friendly
- You’ll often be working with multidisciplinary teams on complex projects where autonomy and project management will be important
- We’re on the hunt for someone who will champion our values: to care passionately, be fluent in people, believe in your craft, push convention, be open to change, value each other
- We work with a broad range of clients, some of whom are completely new to user-centred design (UCD)
- This means you’ll also play a key role in championing our UCD approach
- Leading and directing projects – You’ll lead multidisciplinary teams and clients in the pursuit of inclusive, accessible and planet-friendly services
- Team support and management – You’ll help to support the design team by inspiring and line managing team members, including overseeing appraisals and professional development
- Defining and refining practice – You’ll help to define the way our disciplines work together, and progress the way NEC Digital Studio does inclusive, sustainable design
- Supporting new business – You’ll help NEC Digital Studio find and win work by spotting opportunities with clients and helping with proposals and pitches
Salary benchmarks
Our take
NEC Software Solutions (formerly Northgate Public Services) is but one branch under the NEC Corporation umbrella. Since its acquisition by NEC Group in 2018 the company has seen substantial growth with NEC's support.
The company’s customer base is rooted in national governments and international health bodies, spanning across police forces, emergency services, local authorities, and housing providers. The company has made numerous strategic partnerships and acquired Vantage Health which has enabled it to better serve communities.
The company is facing challenges as it was ordered by the Competitions and Markets Authority to sell parts of a recent acquisition of Capita Secure Solutions, a software provider for emergency services. This was because the deal meant that ICSS and Duties Software provided by Capita would cost more for publically funded services under NEC. Regardless, NEC Software Solutions’ proven history of success at a global scale and recent start-up investments and partnerships have it well set to remain a leading provider of public sector software and services.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Company benefits
- Private Medical Healthcare
- Pension Scheme
- Life Assurance
- 25 Days Holiday
- Wellness
- Retail & Lifestyle Discounts
- Flexible Working
- Continued Learning
- CycleScheme
Company HQ
Hemel Hempstead Industrial Estate, London, UK
Leadership
Tina Whitley
(CEO, not founder)Former Executive Director (Government and Housing) for Northgate Public Services. Previous Managing Director (Education and Libraries Software) at Capita Children's Services, and Operations Director EMEA at Convergys.
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