Platform Engineer, Amadeus

• 5+ years managing, administering or supporting highly-available hosted environments
• 3+ years responsbilility for designing, implementing, and maintaining distributed systems
• 5+ years experience developing, deploying, and supporting applications in both public cloud and private hosting environments
• 3+ years experience with Windows web hosting
• 3+ years experience with Windows Server AD and/or Entra ID
• 3+ years experience with distributed version control i.e. GitHub, DevOps, TFS, etc. helpful but not required
• 3+ years experience facilitating and participating in systems design reviews
• 3+ years experience automating deployment of applications using desired state configuration, PowerShell, or other automation languages
• 1+ years with containerization technologies like Docker, Kubernetes, Container Registries
• Aptitude to learn on inexperienced areas

Desirable

• Amadeus Hospitality is looking for a self-starting, highly motivated, and technically astute candidates with good interpersonal skills and a positive attitude for systems implementation of mid-scale enterprise solutions
• The Platform Engineer is responsible for working closely with Development, release engineering, and operations teams to ensure efficient and effective run-time operations availability of platforms and services while maintaining high levels of performance
• Managing escalations, and providing technical assistance to the team is expected
• The ability to work in a cross-functional development and operations environment with a focus on systems design, management, and monitoring is key to success
• Facilitate implementation of new cloud platform components following agile best practices, CI/CD, and Infrastructure-As-Code
• Participate in building tools and processes to support public cloud infrastructure and platforms
• Build, administer and maintain systems in accordance with Service Availability objectives or agreements with internal or external customers
• Provide evidence-based troubleshooting and triaging at times under at high pressure to identify and resolve root causes for service disruption
• Document for problem management and recommend mid-term resolution
• Perform systems analysis to document critical flows and requirements of new and existing systems
• Participate in systems design with other team members and architects
• Encourage shared and common design practices with metrics for cost, performance, capacity, availability
• Develop and maintain processes for recoverability, fail-over, disaster recovery, and business continuity
• Manage backup, recovery and retention of customer data according to contractual and functional requirements
• Document and deliver operational focused monitoring, reporting, and technical guidance to L2 Support