Staff Product Manager, Twilio
User Authentication & Identity
$149.4-219.8k
Salary is benchmarked to Colorado, California, New York, Washington and Washington D.C. rates only and may vary on further locations
More information about location
Cloud communications software
Open for applications
Cloud communications software
1001+ employees
Open for applications
$149.4-219.8k
Salary is benchmarked to Colorado, California, New York, Washington and Washington D.C. rates only and may vary on further locations
More information about location
1001+ employees
Company mission
To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.
Role
Who you are
- Not all applicants will have skills that match a job description exactly
- Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply
- While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply
- If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio
- We are always looking for people who will bring something new to the table!
- Minimum of 4+ years of Product Management or related experience building customer-facing cloud products for businesses or developers
- Experience building products/services related to consumer authentication and identity management
- Experience working in an agile/SCRUM development process with globally-distributed teams and customers, occasionally working non-standard hours
- Strong technical, analytical, and UI/UX design understanding
- Ability to speak and write in English fluently
- Bachelor in Computer Science, Engineering, or equivalent practical experience required
Desirable
- Experience working with direct sales, marketing, and defining pricing/packaging
- Experience building products/services related to APIs, identity verification, access management, fraud, billing, messaging, or telecom
- Founder or early-stage startup experience
What the job involves
- This position is needed to craft and deliver on the vision, strategy, and roadmap for Twilio’s User Authentication and Identity product portfolio
- Twilio is looking for a Product Manager to join the User Authentication and Identity product team of our Communications business unit
- You will understand the needs of our customers for user verification/authentication and build products that solve that need at global scale
- Working side by side with other product managers and engineering counterparts, you will collaborate to craft and deliver on the vision, strategy, and roadmap for authentication and identity veri
- Be the voice of the customer in every conversation and decision, and ensure we build world class products that our customers love and value
- Own the product strategy, roadmap, and release cadence for both zero-to-one products and expanding the value of existing products
- Support your engineering team in delivering quality features efficiently, and your global go-to-market team in selling them
- Get your hands dirty, align executives, convince peers, and coordinate dependencies to get-it-done
- Seek out unique points of view to deliver products that reflect the global population and make communication more inclusive for all
- We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way
Our take
Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.
From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.
With that said, aggressive expansion and lack of maturity in some of its products has impacted the company's efficiency, and like many of its peers it has been forced to restructure heavily to remain competitive. Coming out of this restructuring, the company will focus on profitability, streamlining decision making and R&D to put itself in good stead for future success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jul 2015
$130m
SERIES E
Jun 2013
$70m
SERIES D
Total funding: $250.7m
Company benefits
- Generous annual time off in all countries
- Comprehensive health programs
- Programs to help our employees plan for their retirement needs
- Generous maternity, paternity, and adoption leaves, as well as family medical care leave
- Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
- Variety of snacks, drinks, and catered meals in each of our locations
- Work from home opportunities
Company values
- We are Builders: We love hard problems and believe in the indomitable power of people's ability to create a better world through ingenuity and resourcefulness. We reject the “can’t be done” and believe bold ideas and fearless iteration can resolve the most challenging problems for our customers and the world they operate in
- We are Owners: We take accountability and see things through. We take the long view, sweat the details, and think about how our work makes Twilio better every day. We recognize that we and others do our best work when we feel both empowered and accountable for outcomes
- We are Curious: We see ourselves as works in progress. We know that we don’t have all the answers, humbly seek the truth, and strive to get better every day. As individuals, as a company, and in our products, we seek continual progress over perfection and acknowledge shortcomings as a matter of fact. Progress comes not from avoiding mistakes or hard truths, but in learning from them
- We are Positrons: A positron is a positively charged electron. We are genuinely excited to serve and help others. We believe that positive energy is contagious and caring is critical. We seek to be bright spots for the people around us in every interaction, and we stand up and work for what we believe is good and right for our customers, our company, our communities, and the world at large
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Khozema Shipchandler
(CEO, not founder)Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.
People progressing
Joined as a Business Development Representative and promoted to Team Lead Account Representative after 2 years. After four more promotions, Gilmore now works as Senior Manager of Strategic Accounts.
Diversity, Equity & Inclusion at Twilio
- Building diverse teams: We thrive when we welcome a diversity of identities, experiences, and perspectives to the team. We know that building diverse teams requires us to dismantle barriers and address the opportunity gap, and we are driving programs to do just that.
- Creating equitable experiences: Building more diverse teams is only part of the equation. It is equally important that we promote equity within our workplace as well
- Cultivating inclusive environments: Every team member plays a role in fostering an environment that is psychologically safe and inclusive. This is a significant responsibility for our managers and leaders, who hold influence and power. Therefore, we are driving educational and engagement opportunities to activate inclusive leadership behaviors throughout the organization
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