Customer Relations Advisor, Otto Car
£28k
Office located in Shepherds Bush/Hendon, London
PCO car rental and ownership service
Job no longer available
PCO car rental and ownership service
21-100 employees
Job no longer available
£28k
Office located in Shepherds Bush/Hendon, London
21-100 employees
Company mission
To give every private hire driver the keys to freedom with easy access to hassle-free motoring.
Role
Who you are
- You’ll have excellent customer service skills, ideally 1+ years experience
- You are a highly effective communicator with the ability to build rapport with customers
- The ability to persuasively present products and understand customer needs is essential
- Excellent communication, problem-solving, and customer service skills
- A self-starter who is proactive and comfortable working in a fast-paced environment
- A valid & clean full UK Driver’s License held for at least 2 years
What the job involves
- The Customer Relations Advisor will play a key role in driving sales and revenue growth by providing exceptional customer service and promoting our rental services to PCO drivers.
- This role involves handling inquiries, generating new business, supporting operational tasks, and ensuring a seamless experience for customers. You will be responsible for upselling services, assisting with bookings, and maintaining strong relationships to drive repeat business and customer satisfaction
- Greet and assist customers with inquiries, bookings, and service requests, ensuring a welcoming and professional environment
- Provide clear and accurate information on services, policies, and PCO requirements
- Process rental agreements, vehicle check-ins, and returns efficiently and accurately
- Ensure all required documentation is complete and compliant with company policies and legal regulations
- Support fleet coordination by liaising with the Logistics team to manage vehicle availability and readiness
- Build strong relationships with drivers, addressing their concerns, and offering assistance to enhance their overall experience
- Assist with inventory tracking for essential supplies and escalate low stock levels when necessary
- Work closely with the Branch Manager and team members to ensure smooth operations
- Provide input and suggestions to improve processes and enhance the customer experience
- Location: Shepherds Bush/Hendon - Flexibility required
- Reports to: Branch Manager
Salary benchmarks
Our take
Otto Car is London's and Europe's largest private hire rental fleet, with a large number of PCO (Public Carriage Office) cars for sale or hire. It supports the drivers on its 'Rent 2 Buy' scheme by offering free insurance, servicing, MOT, and a range of other benefits, including an online GP service.
In 2013, founder and chief executive Gurinder Dhillon read about Uber, realized that this could be a huge cultural change and bought a hybrid car to rent out as his first private hire vehicle.
The way we travel has been changing rapidly in recent years. Huge numbers of people are moving from ownership to shared mobility services. PCO drivers are providing a service that most people cannot do without anymore but, at the same time, it’s becoming harder and more expensive for everyday people to obtain a car and become a PCO driver in the UK. The biggest challenge for Otto Cars is to create the right conditions for common people to easily access this kind of occupation and earn an honest living without bearing excessive start-up costs.
Its reported that there are still around 9000 deaths a day in London alone due to the toxic air quality. Otto are now on a mission to clean up the air and streets by moving away from diesels, hybrids to fully electric PCO cars.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Hammersmith, London, UK
Leadership
Gurinder Dhillon
(Director)Strong professional with a Bachelor’s Degree focused in Management Sciences from The University of Manchester.
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