Customer Success Manager, Sleek
Corporate services software for SMEs
Open for applications
Corporate services software for SMEs
501-1000 employees
Open for applications
501-1000 employees
Company mission
To make the lives of our fellow entrepreneurs easier.
Role
Who you are
- We are looking for a customer focused, sales and data driven customer success person to join the team and contribute to Sleek’s growth!
- 8-10 years in Sales, Account management or Customer Success, in role carrying sales target and customer facing abilities
- Experience working with SMEs, startups, fast paced setups
- Exposure to different culture because Sleek clients are from all over the world
- Ability to resolve issues by collaborating internally and externally
- Familiar with tableau, zendesk, husbpot
- Experience handling complex customers and trouble shooting/escalations
- Proactive to take up new projects to completion
- Behavioural fit is also important at Sleek, and we will be looking for candidates that have a proven track record of embodying the below attributes in their recent roles:
- Sales Driven & Ownership: This shows reliability and helps build trust within the sales team. We move fast and need to know that everyone will see things through to completion and proactively help to get things back on track when challenges arise. Accountability is really important to us
- Humility: There is so much we don’t know. Humility allows for open-mindedness to feedback and a willingness to learn from others. It paves the way for collaboration and creates a positive work environment. It is a key ingredient of self awareness and emotional intelligence
- Structured Thinking & Target Focused: Our business is complex with many layers (many services, many countries, many cultures). Regardless of whether you’re more analytical or creative in nature, keeping in view our business goals and being able to show sound judgement is important to us. It ensures solutions are pragmatic and balance the needs of the organisation, team and customers
- Data driven: We are a data rich business with ~15,000 small customers. Each decision we make can impact many more people than we realise - so it’s critical that we use sound data to support our strategies and review the success of our initiatives
- Can have tough conversations in a positive way: It’s not a matter of if, but when difficult interpersonal situations arise. Disagreement, conflict and disappointment are a given in a fast moving business where people care about their work. People that proactively have tough conversations with kindness, build empathy, trust and great working relationships. Strong language proficiency in English is required
- Excellent listener and clear communicator: We have a variety of nationalities and for many people, English isn’t their first language. For you to excel, you’ll need to be present in your calls and make sure you properly receive and thoughtfully send messages to others in the business
- Customer-centric: You always act with the best interest of the customer in mind and empathize with their situation to find the best solution for them and for Sleek
- Problem Solving: You’ll need to be able to think on your feet as this role requires you to identify, diagnose, and resolve production issues quickly, reducing downtime. You will leverage your strong infrastructure and development skills in post-incident reviews to find the underlying cause of failures and prevent future incidents
- Collaboration-Driven: You thrive in a cross-functional team environment, working closely with developers, product managers, and operations teams to ensure alignment on requirements and testing goals. You communicate effectively, advocate for quality throughout the development process, and proactively address potential issues before they arise, fostering a culture of shared responsibility for delivering exceptional software
- Autonomous/ Entrepreneurial: Things move fast at Sleek and we are not a hierarchical organisation. We want the candidate to proactively seek out and own solutions without waiting for their manager to ask them. We want the candidate to have the confidence to execute solutions on their own and the experience to know when to ask questions
What the job involves
- Mission: To help Sleek achieve its revenue target by renewing all services in our existing clientele
- Achieve cash collection targets on a monthly basis across renewals, upsells and upgrades
- Be able to deliver customer satisfaction at the highest level
- Ensure renewal rates are optimal on a monthly basis
- Have a good understanding of own pipeline, track it in a data driven manner, prioritise ticket resolution to drive monthly targets
- Collaborate with cross functional teams (accounting, corpsec, product, data) to improve renewal processes, share best practices with team and also be proactive in nature
Application process
- The successful candidate will participate in the below interview stages. We anticipate the process to last no more than 3 weeks from start to finish
- Whether the interviews are held over video call or in person will depend on your location and the role
- Our initial selection stage begins with an on-demand video interview. Once your video submission has been reviewed by our team, we will reach out to schedule a follow-up discovery call with a member of the Talent Acquisition team
- Technical round
- A ~60 minute technical interview with one of the Hiring team
- Soft skills round
- A ~60 minute interview with the Hiring manager
- Offer + reference interviews
- We’ll make a non-binding offer verbally or over email, followed by a couple of short phone or video calls with references that you provide to us
- Requirement for background screening
- Please be aware that Sleek is a regulated entity and as such is required to perform different levels of background checks on staff depending on their role
Our take
One of the major trends of the last 10 years has been the automation of mundane tasks at large companies. Sleek wants to bring those efficiency-savings to the entrepreneur.
The company’s product vision is that of an operating system for entrepreneurs. To do that, it has built use-case by use-case tools to automate tasks like bookkeeping, compliance and incorporation. Sleek provides many of these services for free and cross-sells them to more lucrative products.
The company has had an impressive journey, most recently securing substantial funding. This funding will help it enhance its automation-driven technology and expand its range of digital services. Already, the company serves over 16,000 SMEs in Singapore, Hong Kong, the UK, and Australia so it will be exciting to watch it grow further.
Steph
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jun 2025
$23m
SERIES B
Dec 2021
$11m
SERIES A
Total funding: $57m
Company HQ
Chinatown, Singapore
Leadership
Adrien Barthel
(Co-Founder & CGO)Prior to Sleek, Adrien spent six years building eCommerce ventures, in management roles focusing on marketing & growth, launching new platforms like Sephora in emerging countries (Latin America), or expanding existing ones like Carrefour into new markets.
Julien Labruyere
(Co-Founder & CEO)Julien began their career at Silicomp, a large System Integrator, that was acquired by Orange Business Services. They then started and lead the APAC business for a Swedish Mobile Enterprise Application Platform startup Appear Networks, beforefounding 4xLabs.
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