Senior Manager of Billing Operations, Fastly

• 10+ years of experience in billing, order-to-cash, or revenue operations in a fast-paced technology environment
• 4+ years in a management role leading billing teams, with experience navigating complex operational challenges
• Deep understanding of usage-based (consumption) billing and related systems and data flows
• Strong knowledge of SOX 404 controls, audit preparation, and public company requirements
• Proven ability to lead cross-functional initiatives and drive process improvements
• Excellent communication, stakeholder management, and analytical skills
• Experience with ERP and billing platforms (e.g., NetSuite, Salesforce, or similar)

Desirable

• Fastly is seeking an experienced and strategic Senior Manager, Billing to lead and evolve the billing function
• This highly visible role requires a blend of strong operational leadership, process improvement expertise, SOX compliance knowledge, and strong collaboration skills to support a sophisticated, consumption-based billing model
• You will play a key role in enhancing billing accuracy
• You will also lead efforts to automate manual processes and billing
• Additionally, you’ll support audit readiness and help enable scalable growth
• Lead end-to-end billing operations for a usage-based (consumption) model, including both system-generated and manual invoice processes
• Drive improvements in billing accuracy, timeliness, and scalability by identifying automation opportunities and implementing best practices
• Collaborate with cross-functional teams (Sales, Deal Strategy, RevOps, IT, Engineering) to improve upstream data flow and integration with billing systems
• Analyze and redesign current billing workflows and tools to reduce manual effort and enhance reliability
• Partner closely with IT to align system capabilities with billing requirements and evolving business models
• Document processes and ensure clear ownership across the integrated billing lifecycle
• Maintain and enhance internal controls to ensure SOX compliance for billing operations
• Prepare and support internal and external audits, ensuring documentation and control evidence are complete and accurate
• Continuously monitor and improve control effectiveness in collaboration with internal audit and finance teams
• Build strong relationships with Sales, Deal Strategy, RevOps, IT, Engineering stakeholders to foster collaboration and shared accountability for billing accuracy
• Serve as a subject matter expert and problem solver for billing-related inquiries and escalations
• Communicate clearly and constructively, especially when resolving issues or managing competing priorities
• Lead and mentor a team of billing professionals, providing guidance, structure, and development opportunities
• Set performance expectations, build team confidence, and cultivate a culture of accountability and continuous improvement
• Assess skill gaps and implement team training, coaching, or process changes as needed

• Anticipated Posting Close Date: September 15, 2025