Support Specialist, Healthtech-1
£31-35k
+ Equity
3-5 days a week in office (Stratford, East London)
Unlocking access to NHS primary care
Job no longer available
Unlocking access to NHS primary care
21-100 employees
Job no longer available
£31-35k
+ Equity
3-5 days a week in office (Stratford, East London)
21-100 employees
Company mission
To build the front door of UK healthcare. A place where every appointment is instantly bookable, and patients are navigated to the right place first time using AI. 26% of England use our registration software, and 20% of London now use Bookable Search to help new patients book an appointment with registration. Our latest product Bookable Navigator is designed to automatically book appointments for existing patients.
Role
Who you are
- 📣 Ability to communicate very well, in a style that is fun, clear, honest, concise and engaging
- 🗓️ Organised, with the ability to juggle multiple things at a time whether that be conversations, tasks or projects
- 💙 A hunger to do your life's best work, to have a large impact on the struggling health system
- 🔍 Analytical, with the ability to crunch data and use a spreadsheet well
- 💪 Can take projects from just an idea, to fully complete
- 👌 A insatiable desire to help others, to always give NHS staff, one less task
- 💎 A true attention to detail - as this is a trait that makes us stand out from the rest. It shows we care
What the job involves
- 👮🏾 An opportunity to have real positive impact with a passionate world class team, supporting the backbone of the country's health - NHS staff
- 📣 Speaking to NHS staff, responding to problems, questions and ideas, quickly
- 🤩 Helping new customers get onboarded, and giving them an 11* experience - they deserve it!
- ✍️ To write best-in-class content so that you can support many practices
- ⚙️ Manage users' accounts; understanding concepts of: billing, user management, features, GP land
- ⚒️ Using modern tools such as Intercom Notion, Slack, and Typeform
- ✨ To bring customer insights and feedback back to the team, so we can improve our products
- 🧠 Think and implement ideas to help this area scale nationwide
Salary benchmarks
Our take
The NHS is one of the few totally publicly-funded healthcare services in the world, and has treated millions of people since 1948. However, growing pressures from an ageing population, higher patient expectations and the after-effects of the pandemic are having a negative effect on the system’s ability to serve patients with the care they deserve.
A major factor in the NHS’s struggles is the time its staff and patients spend on administrative tasks, such as patient registration, which is what Healthtech-1 hopes to address. The company develops automation tools that it describes as the "front door" of UK healthcare. In short, it has developed a single platform where patients can instantly find the service and location that suit their needs and seamlessly book an appointment in the process. Utilising the power of AI, Healthtech-1 is building critical booking infrastructure, making healthcare accessible and simple for patients and clinicians across the UK.
The company boasts support from NHS Digital as well as Innovate UK and Y-Combinator, and is clearly targeting a valuable problem. With its patient registration product now live across 26% of NHS GP Practices, and its second product, Bookable Search, now used by over 20% of London, it's no surprise that in 2025, Sifted named it the 8th fastest-growing startup in the UK. It will be interesting to see how Healthtech-1 can further support the NHS moving forward.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Jul 2024
$3.7m
SEED
Sep 2023
$0.5m
SEED
Total funding: $4.8m
Company benefits
- 💉 Paid volunteer days. We offer an additional 2 paid days off per year where you can give back to your mission of choice.
- 🎢 Every 8 weeks we take a day off to socialise as a team. In the past we’ve hiked box hill, raved at All Points East and spent one rainy day at Thorpe park. This works out as 6 working days a year.
- 💪🏼 Hybrid location policy. We highly prioritise in-person communication and currently have a 4:1 arrangement (Wednesday is our WFH day).
- 📚 Learning budget and time - we care about this; this is flexible and based on need but everyone will receive a yearly allocation towards their continual growth.
- 🥗 Health and fitness budget of £60 per month
- 💫 Tooling; You’ll have your choice of operating systems and any additional tools you need to do your best work (e.g. keyboard, additional monitors, mouse etc). If you’re on our Engineering teams you’ll receive the latest MacBook Pro and our Growth & Ops teams receives a MacBook Air.
- 🩺 We know health and family come first which is why we have a generous sick leave policy with additional days that can be taken for mental health leave.
- ✈️ We prioritise time outside of work to bond, once a year we’ll holiday together! Destination chosen by popular vote. Last year we went surfing in France. This year we went to San Francisco and Mallorca!
- 🍽️ Homemade breakfast and lunch are on the house when you're in the office, ensuring you're fuelled for success!
- 🧘♂️ An additional 7 days of paid leave is available if you want to take time to learn how to meditate.
- 🚕 If you choose to work late in the office, you can expense dinner after 7pm and an Uber home after 9pm, or earlier if you feel unsafe travelling in the dark. This is optional and about wellbeing, not performance or expectations.
- ⛵️And of course, an adventure of a lifetime!
Company values
- 🚀 Do your life's best work
- 💙 Care deeply
- 🏋️♀️ Work hard
- 🤝 Be your word
- 💬 Trust in radical truth and transparency
- 🥳 Find the fun
Company HQ
London, UK
Articles
Leadership
Peter Huang
(Co-Founder & Head of Product)Venture Catalyst & Co-founder at twenty--twenty, and Community Manager at London Innovators. Former Product and Growth Lead for Perfocal.
Raj Kohli
(Co-Founder)NHS Clinical Entrepreneur, and Patient Experience Lead at First 4 Health Group. Previously Venture Catalyst and Co-founder at twenty--twenty as well as Portfolio Strategy and Growth Lead for Perfocal.
People progressing
Olly has a background in edtech and policy, and also previously started his own business. He started as a Growth Specialist (AE) at Healthtech-1, and was soon promoted to Growth Lead!
Andy did CS at Oxford and started his career at Microsoft. He was promoted from Software Engineer to Head of Engineering!
Diversity, Equity & Inclusion at Healthtech-1
Peter Huang (Cofounder)
- Our company values are drawn from deep cultural and familial values. As a result, our employees have a strong mix of cultural backgrounds including Indian, Chinese, Japanese, Korean and more. Raj and I are always finding the balance between different cultures, to bring out the best of each and every person who joins us.
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