Solutions Engineer, Northbeam

Onboarding

Salary not provided

SQL

React

HTML

JavaScript

Python

Django

Salesforce

Vue.js

Next.js

Shopify

Junior and Mid level

Remote from US

More information about location

Marketing intelligence platform

Job no longer available

Marketing intelligence platform

21-100 employees

B2BMarketingAnalyticsMachine LearningSaaSData AnalysiseCommerce

Job no longer available

Salary not provided

SQL

React

HTML

JavaScript

Python

Django

Salesforce

Vue.js

Next.js

Shopify

Junior and Mid level

Remote from US

More information about location

21-100 employees

B2BMarketingAnalyticsMachine LearningSaaSData AnalysiseCommerce

Company mission

The new standard for eCommerce intelligence.

Job

Company

Role

Who you are

Bachelor's Degree or similar experience preferred, but not required
Understanding of google tag manager or other tag based management tools
Basic understanding of how modern websites are built from a high level (asset serving, server rendering, etc)
2+ years of software engineering or support engineering experience
You should be proficient with: Writing and editing SQL queries; JavaScript and HTML (basics); Web based APIs
2+ years of experience speaking with customers
The ability to translate technical concepts into easy to follow documentation / emails / directions
Proficient in modern web development tools (nextjs, react, vue)
Experience with ecommerce store platforms (shopify, salesforce, etc)
Administrator tooling: Retool, ActiveAdmin, Django Admin, or other similar tools
Python (nice to have)
Proficient in data analytics tools (nice to have)

What the job involves

The Solutions Engineer role is a key member of the post-sales Onboarding team working closely with engineering, sales, customer success, and directly with customers
This person is a technical expert able to assess and resolve setup issues, bugs, or any other technical challenges customers may face (e.g. scripting challenges, data exports)
This role is a crucial part of providing exemplary service and support to new Northbeam customers
Guide and support new customers as they integrate our analytics product into their ecommerce infrastructure to enable Northbeam attribution, and assess challenges if troubleshooting is required
Validate pixel installations, ad platform connections, and orders data to ensure data quality
Help customers resolve issues by analyzing their implementation, including scripts (such as Pixel, Orders API),escalating to the engineering team when appropriate
Help work through customer data discrepancies to ensure accuracy
Continuously improve outward-facing documentation to enable smoother and more self-serve customer processes
Clearly communicate the nuances of each customer’s setup to our internal teams in order to ensure smooth handoff from Onboarding to Customer Success

Our take

Traditionally in-person stores used a plethora of consultants, accountants and agencies to seek improvements that would boost their bottom line. Now, in the age of internet-enabled commerce, data richness and a totally new customer acquisition landscape has made those services irrelevant.

Instead, startups like Northbeam have emerged to fulfil those roles for the modern age. In particular, Northbeam provides services for eCommerce intelligence. That means applying machine learning and first-party data to drive more efficient and scalable marketing strategies.

Its recent integration with MNTN highlights how that role is evolving even further, bringing channels like connected TV into a single, trusted measurement framework. By replacing fragmented reporting and intuition with clear, data-backed insights, Northbeam is positioning itself as essential infrastructure for modern eCommerce decision-making.

Steph

Company Specialist at Welcome to the Jungle

Company

Funding (1 round)

Aug 2022

$15m

SERIES A

Total funding: $15m

Company HQ

SoMa, San Francisco, CA

Leadership

Austin Harrison

(CEO)

Previously helped build the first audience panel for NetRatings which went public in 1999 and Nielsen acquired the last 40% in 2007 for $327M.

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