Customer Success Engineer, Zama
API
+ Stock options
More information about location
Open-source cryptography
Be an early applicant
Open-source cryptography
101-200 employees
Be an early applicant
+ Stock options
More information about location
101-200 employees
Company mission
To safeguard privacy by making the internet encrypted end-to-end.
Role
Who you are
- Strong builder mindset: Comfortable writing TypeScript and Solidity for demos and examples, with the ability to read Rust for debugging and collaboration
- Deep API & Web3 expertise: Extensive experience integrating complex APIs/SDKs, with a strong grasp of auth flows, webhooks, and EVM tooling (Hardhat/Foundry)
- Great debugger & communicator: Systematically isolate problems across SDK ↔ API ↔ relayer/oracle ↔ chain and explain fixes simply to external teams
- Docs that developers love: Turn complexity into clarity with crisp guides, diagrams, and runnable examples that reduce support load
- Outcome focus & remote collaboration: Proactive with status/expectations across multiple partners; laser-focused on getting teams live in production and reducing time-to-first-success
Desirable
- Fluency with API debugging tools (e.g., curl, Postman, HAR captures)
- A deep understanding of on-chain/off-chain patterns (relayers, idempotency, reorg awareness)
- Prior experience in a Forward Deployed, Partner Engineering, or technical DevRel role at a blockchain infrastructure or API-first company
- Only candidates based in ±4 hours of UTC are suitable for this role
What the job involves
- This position is in Zama’s Developer Platform team
- We are looking for a Customer Success Engineer to provide dedicated, hands-on engineering support for our most strategic partners/developers, and enable them to successfully build the next generation of confidential decentralised apps on Zama Protocol
- You will be their dedicated technical expert, working hands-on to help them implement cutting-edge use cases like confidential tokens (ERC-7984, the draft technical standard from Confidential Token Association)
- Your mission is to make them successful by guiding them from initial integration to live, build compelling reference examples, and own the documentation that enables them to get to production, fast
- Lead hands-on partner enablement: Work directly with the engineering teams of startups and ecosystem partners to get them live
- You will be their primary technical contact for debugging API/SDK flows, advising on integration patterns, and unblocking usage of Zama Developer Platform (relayer/oracle) services
- Own the developer journey through documentation: Take full ownership of the Zama Developer Platform and associated SDK documentation, including quickstarts, recipes, API reference examples, and migration guides, keeping them current with every release
- Build compelling reference applications: Create production-adjacent examples and templates (e.g., confidential tokens, portfolio management) that partners can adapt and maintain as Zama Protocol evolves
- Triage and bridge to engineering: Act as the critical link between partners and our internal teams
- You will reproduce issues end-to-end, file precise tickets for the Developer Platform or Zama Protocol teams, and ensure partners are updated when a fix is deployed
- Serve as a technical expert in community channels; engage selectively with developers on Discord/Discourse to answer deep technical questions and identify potential future partners
- Drive partner success and velocity: Run a lightweight and effective onboarding process for new partners, tracking milestones to go-live, reporting risks early, and measuring time-to-first-success
- Improve the product with partner feedback: Channel insights from partner integrations back to the Developer Platform team and contribute directly to our SDKs, documentation, and API design
Application process
- Start your journey by filling out our application form. This is your chance to introduce yourself and showcase your unique skills and experiences
- Next up, tackle our challenge! This is where you can shine and show us how you approach and solve real-world problems
- Dive deep into your technical knowledge with our team. This is your opportunity to demonstrate your expertise and passion for the field
- Meet with our COO to discuss our company culture and explore how you can thrive with us. We’ll also discuss compensation to ensure we’re on the same page
- Put your skills to the test in a real-world hacking scenario. This trial helps us see your practical skills in action and how you handle challenges
- As a final step, we’ll conduct a reference check to confirm your qualifications and past experiences. If all goes well, you will get an offer soon
- We provide more details on our process here. Exceptional candidates will hear from us as we advance through the recruitment process
- Our aim is to make the hiring process as pleasant, stress-free, and friendly as possible, even if the process is longer and more involved than you might find elsewhere
Our take
In today's data-driven world, the need for robust data protection solutions has never been more urgent. Zama addresses this by pioneering fully homomorphic encryption (FHE), a groundbreaking technique that enables computations over encrypted data without compromising privacy.
By democratising access to FHE through open-source cryptographic libraries and solutions, Zama allows developers to build privacy-preserving applications across various sectors, from blockchain and AI to healthcare and governmental security. Its community of over 3,000 developers signifies a collaborative effort to innovate while also ensuring data security remains paramount, fostering a future where privacy is synonymous with progress.
An injection of funding in 2025 will fuel Zama's expansion, enabling it to develop and commercialise its FHE technology. As the company continues to push the boundaries of data privacy, it has the chance to cement its position as a leader in the field.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Jun 2025
$57m
SERIES B
Mar 2024
$73m
SERIES A
Total funding: $182.2m
Company HQ
Saint-Merri, Paris, France
Leadership
Rand Hindi
(Co-Founder & CEO)Currently an Advisor at CrunchDAO, Mindstate Design Labs, and Chipiron. Previously co-founded Snips where they served as the CEO for over 6 years.
Pascal Paillier
(CTO)Currently a Senior Cryptography Expert at CryptoExperts, as well as a Non-Executive Advisor at Nitromia, CircaGene, and Olvid.
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