Sales Operations Specialist, ChargePoint
EV charging solutions
Open for applications
EV charging solutions
1001+ employees
Open for applications
1001+ employees
Company mission
To offer the best electric vehicle charging experience for everyone involved in the shift to electric mobility.
Role
Who you are
- Experience in administration and high-volume office work may be advantageous
- Strong analytical, organizational, and time management skills
- Excellent team working, motivational, interpersonal, communication, and customer service skills
- The ability to multitask and quickly switch your focus
- Experience with Salesforce (Sales Cloud and CPQ) and NetSuite is a big plus
- An understanding of sales principles and customer service practices
- 3-5 years’ experience in related field
- Professional working proficiency in English
- Additional languages such as French, German, Spanish or Italian are a plus
Desirable
- Proven Sales Operations or Order Management experience
- Outstanding analytical and interpersonal skills
- Must have an attention to detail and a commitment to quality
- Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality
- Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things
- Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills
- Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information
- Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently
- Technical - the individual must be an experienced user of Excel, and Salesforce
- Integrity – Must be above reproach and exemplify a high standard of character in all interactions
- Confidence – Must present self in a humble yet capable manner and tackle tasks with confidence, particularly during times of increased pressure
What the job involves
- Reports To: Senior Manager, Sales Operations Europe, Sales Operations
- Answering customer inquiries and following up with customers about their order status
- Compiling sales data and guides to the sales department
- Review and research order issues including shipment status and invoice discrepancies and resolve with appropriate teams
- Support sales representatives with processing requests and orders in a timely manner, processing requests for rush orders to ensure customer satisfaction
- Handling administrative duties for the company and its executives and management teams
- Provide assistance with requests, training and onboarding new sales and refresher training for existing sales
- Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems
- Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports
- Build and maintain strong relationships with sales teams, customers, partners and cross functional teams such as finance & accounting, product management, operations and logistics
- Present ideas and recommendations, and continuously look for ways to improve sales and sales operations processes
- Act as a backup to other sales operations team members as needed
- Support other sales efforts as assigned
Our take
Electric vehicles are predicted to account for nearly 30% of new vehicle sales by 2025, which means the need for EV charging infrastructure is on the rise. ChargePoint supplies just such infrastructure, with hardware, software and mobile solutions for "every charging need".
Boasting the world’s largest EV charging network, the company also provides complimentary services for drivers, businesses and fleets. These include, for example, a mobile app for finding and paying for charging, and project management tools for making the switch to EVs.
Having already established a strong presence in the lucrative and expanding EV charging market, ChargePoint is well-poised to assist in the electric mobility revolution. It serves a range of clients across North America and Europe, including Wells Fargo whom it partnered with to create financing solutions for EV infrastructure. 2023 saw funds secured that will support its goal of reaching profitability in the near future.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 12 rounds)
Sep 2024
$19m
GRANT
Aug 2020
$127m
SERIES H
Total funding: $664.8m
Company benefits
- Outdoor activities - the Los Gatos Creek Trail is just steps from our campus; bring your bike or your running shoes, plus you can shower up after your workout
- Office Parties
- Bring-your-dog-to-work
- Full medical, dental, and vision coverage
- EV charging at work
- Snacks and beverages
Company values
- Be Courageous
- Charge Together
- Love our Customers
- Operate with Openness
- Relentlessly Pursue Awesome
Company HQ
Campbell, CA
Articles
Leadership
Dave Baxter
(Fellow)Has held many senior management positions, including Vice President of Engineering at 3Com Corporation and Adept Technology
Harjinder Bhade
(Member of the Advisory Board)CTO at Blink Charging and CTO/SVP of Engineering at ENGIE Storage. Previously VP of Engineering at the company.
Salary benchmarks
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