US Sales Operations Support Representative, Pointclickcare

12 Month Contract

Salary not provided

We pay contractors an hourly rate, this role is offering $33-$36 an hour. We do not offer benefits or PTO to contract employees, so we provide an additional 4% per hour in lieu of those benefits

Excel

Salesforce

JIRA

Junior and Mid level

Remote from US

Technology for long-term care providers

Be an early applicant

Technology for long-term care providers

1001+ employees

HealthcareB2BSaaSAge-techWellbeing

Be an early applicant

Salary not provided

We pay contractors an hourly rate, this role is offering $33-$36 an hour. We do not offer benefits or PTO to contract employees, so we provide an additional 4% per hour in lieu of those benefits

Excel

Salesforce

JIRA

Junior and Mid level

Remote from US

1001+ employees

HealthcareB2BSaaSAge-techWellbeing

Company mission

To advance healthcare technology and make a meaningful impact on the lives of millions.

Job

Company

Role

Who you are

The Sales Support Representative must have a demonstrated track record facilitating sales transactions to create a high-powered, efficient sales organization
To be successful in this role, you must demonstrate an ability to execute flawlessly within a fast-paced, high-growth software sales team
Experience with Salesforce CRM and CPQ
Experience processing sales and/or financial transactions
Experience with case/ticketing management systems (SFDC, JIRA)
Experience in SaaS Sales, Marketing, or Customer Support
Basic understanding of sales strategies and implementation methodologies
Demonstrated ability to drive cross functional alignment
Able to multi-task in an agile fashion
Strong written and oral communication skills
Experience in developing strong working relationships with sales professionals leadership
Consistently creates a high level of customer satisfaction and engagement
Strong organizational and interpersonal skills
Intermediate Excel skills including formulae and pivot tables
Experience with diagramming business processes considered an asset
Experience with subscription and/or pricing analysis considered an asset

What the job involves

The primary responsibility of this role is to support the PointClickCare sales team by assisting with sales transactions and liaising with other departments within PointClickCare to accelerate sales objectives
In addition to this primary responsibility, the candidate will also be responsible for assisting with ad hoc sales reporting and business process improvement
This role reports to the Manager Sales Support
Facilitating the creation of sales quotes and contracts, including product upgrades, time-bound discounts, professional services, and mergers and acquisitions
Analyzing subscription records to determine accurate pricing
Managing opportunities for transactional sales
Revenue Recovery: Liaising with Project Management to manage order backlog
Collaborating with PointClickCare Sales Reps, clients, and prospects
Liaising with Finance Customer Support to accelerate the quote approval process
Collaborating with Practice Management, Customer Success, and Account Executives to process quotes for change orders for in-flight projects
Accelerating urgent opportunities through expert coordination of activities with key stakeholders on the sales, professional services, and finance teams
Reviewing essential customer information, such as legal names, billing information, and registration numbers, prior to submitting a quote for approval to Financial Customer Support to ensure the data is complete and up to date
Assisting Sales Operations in the preparation of ad hoc sales reports on an as-needed basis
Working together Sales Operations on change management, requirements gathering, business process design, and improvement
We have two contract opportunities available, one for 12 months and one for 18 months to support new projects on the team

Our take

The demand for long-term support for the elderly is growing, putting pressure on the already overstretched age care industry. PointClickCare aims to solve this problem by providing care providers with a suite of cutting-edge software tools.

PointClickCare's software gives caregivers access to immediate, point-of-care data insights into their patients. This is proven to improve patient outcomes, ease care transitions and improve efficiency. Having been founded in 2000, PointClickCare is now one of the biggest names in care tech and its software is used by over 26,000 care facilities.

PointClickCare has made a series of partnerships - such as with pharmaceutical corporation Pfizer, and ChartPath, a leading EHR solution for care practices - alongside acquiring the connected care platform Audacious Inquiry. These partnerships and acquisitions aim to improve its adaptability in the market. The company has demonstrated strong ambition and performance, showcased by its being named the top long-term care software provider by KLAS four times in a row.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

0% employee growth in 12 months

Glassdoor (4.5)

Company

Funding (last 2 of 3 rounds)

Feb 2024

$0.1m

GRANT

Feb 2018

$141.6m

LATE VC

Total funding: $226.2m

Company benefits

Competitive Wages and Bonus Program
Comprehensive Benefits
Onsite Cafeteria
Onsite Gym
RRSP/401K program with employer matching
Flexible Paid Time Off
Work From Home Policy
Maternity & Paternity Top Up
Training and Development Programs
Corporate Discounts Program
Games Room and Employee Lounge
Onsite Wellness Services (dental, massage, optometry, etc.)

Company HQ

Mississauga, ON

Leadership

Mike Wessinger

(Executive Chair)

Board Member at C100. Was appointed by the Ministry of Health to the Ontario Health Data Council.

Dave Wessinger

(CEO)

Previously served as PointClickCare's COO.

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