Product Operations Manager, Reward Gateway
£60-70k
Employee engagement platform
Be an early applicant
Employee engagement platform
501-1000 employees
Be an early applicant
£60-70k
501-1000 employees
Company mission
To make the world a better place to work; improving employee engagement to build better, stronger and more resilient organisations.
Role
Who you are
- Prior experience in Product Management in SAAS or related industries
- Experience setting up product operations processes from scratch
- Experience working across multiple product teams and driving product craft
- Demonstrated experience in operations strategy, product analytics, business analysis, or similar roles that worked closely with both Operations and Product/Engineering teams
- A Bachelor's Degree in a relevant field or equivalent experience (e.g., Computer Science, Business)
- Applied business analyst skills - highly skilled in SQL, Excel, and data tables and excited to leverage these skills to deliver meaningful insights and recommendations to drive product enhancements
- A sharp eye for detail and a strong sense of what types of innovative products/tools will be effective at helping other teams meet their objectives
- Demonstrated ability to learn fast, understand complex domains, and develop a deep understanding of complex products and their various use cases
- Strong influencing skills and the ability to operate with a high sense of priority, creating clarity of roles and responsibilities in a matrix environment
- Experience with implementing operational metrics, processes and systems to ensure efficiency and scalability
- Strong project management skills with an ability to prioritise, communicate progress, and deliver results across multiple workstreams
- Excellent communication and collaboration skills with proven ability to work cross-functionally, with multiple product groups and at all levels of the organisation
- Demonstrated ability to apply and provide valuable insights and suggestions to improve product improvements
What the job involves
- We are looking for a highly experienced and passionate Product Operations Manager to maximise the performance and impact of our product teams and to optimise efficiency by creating and owning scalable and effective practices and processes across the product development lifecycle
- Ideally, you’ve excelled in Product Operations at a SAAS company where you have experience in setting up effective product processes, such as but not limited to: governance, discovery, launch planning, experimentation, alpha/beta testing and more across multiple multi-disciplinary product teams
- Leading the creation and ongoing improvement of practices, processes, tools, and documentation standards to streamline product discovery, delivery, quality, and customer satisfaction
- Define, own and deliver product operations objectives end-to-end, ensuring successful outcomes for the objectives defined
- Facilitate and coach collaborators on the process for product launches, coordinating internal team members (e.g. sales, marketing, customer success), ensuring successful launches, which are measured, reporting back key insights and impact to the product organisation
- Develop a best-practice and scalable discovery process: standardised qualitative and quantitative research guides, standardised product results readout decks, and more
- Improve and supervise the process for incident management, ticket/support blocking issues, and other key product processes
- Establish scalable best practices and tools for capturing, processing, analysing, and acting upon feedback across all our personas, including customer advocacy and Alpha and Beta test groups in countries
- Lead the way in implementing standard methodology for product development principles and operations, driving this initiative throughout the different product teams
- Collaborate with product leadership to support the Product Governance/Intakes process and assist teams in prioritising opportunities and planning quarterly roadmaps, involving relevant collaborators
- Define central product metrics/KPIs with product leadership aligned to our strategy, and set up and own reporting dashboards to monitor product health and identify opportunities
- Own the Innovation Hub planning process and timeline, ensuring roadmaps are prepared and delivered within the timeframe. Champion the process across product teams, coaching them on key areas of effective planning
- Understand our platform and modules thoroughly to collaborate with operations, data, and product/engineering teams in all process and product development stages
- Review the current product tooling stack, provide training and expert mentorship, ensuring the team has the right tools to do the job
- Help successfully land new processes and tools, and develop resources to enable teams globally
Application process
- Applied
- Review
- Online interview with the Senior Talent Partner
- Online/In-person interview with the Director of Product Ops and the CPO or Director of Engineering
- Final Interview
Salary benchmarks
Our take
Reward Gateway was founded in 2006 as an employee engagement company. With reports suggesting that despite the majority of CEOs recognising that employee engagement is vital to their success, very few say they have a highly engaged company, Reward Gateway set out to bridge this so-called "engagement gap".
By engaging employees, Reward Gateway promises companies increased productivity, communication, and employee satisfaction - helping them to retain their most valued employees. It sets itself apart from traditional HR solutions by bringing employee benefits, discounts, perks, rewards, recognition, wellbeing and feedback into a single unified hub.
The company has acquired Xexec, MoveSpring and Fond, all providers of employee wellbeing and rewards software, to further bolster its offering and capabilities. In 2023, it was itself acquired by Edenred, a worldwide leader in employee benefits, presenting Reward Gateway with the chance to expand into new regions while the two companies enhance their already comprehensive range of solutions.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2015
$161.6m
GROWTH EQUITY VC
Dec 2010
$34.4m
GROWTH EQUITY VC
Total funding: $196m
Company benefits
- Life assurance
- Pension/401K
- Debt support programme & salary advances
- Bonus for referring a friend who we hire and have completed 3 months’ service
- Employee Share Plan
- Discounts to share with friends and family
- Family support - Baby Bonus, caregiver support, domestic violence protection programme, parent support loan, miscarriage and baby loss support, wedding bonus and up to 3 months paid leave to take care of your family
- Gender neutral parental leave for primary and secondary carers
- Up to 6 months unpaid leave after five years’ service
- Volunteer days plus a day of leave to Speak Up and be the change you want to see in the world
- Unlimited time off to give blood
- Trans & gender affirmation support
- Unlimited free books for your professional development and one fiction book per month to help you unwind
- Employee assistance programme
- Health benefits such as free eye tests, free flu jab, freedom from addiction, menopause support, stop smoking assistance programme and health cash plan
- Personal wellbeing allowance, personal wellbeing coach, run club, spa and gym discounts, plus cycle to work scheme
- Work from home bundles
- Flexible working
- Bring your dog to work, drinks and breakfast
Company HQ
Fitzrovia, London, UK
Leadership
Nick Burns
(CEO)Advisory Board Member at Hybrid Legal and at Engage Works. Formerly CEO of Gallagher Benefit Services (UK).
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