Account Manager, Jobber

CA$80k

OTE

CA$50k

BASE

+ Equity. Our commission structure is uncapped and paid out monthly, meaning there is potential to earn beyond the stated OTE

Salesforce

Junior and Mid level

Toronto

Vancouver

1+ day a week in office

Job tracking and customer management software for home service businesses

Open for applications

Job tracking and customer management software for home service businesses

1001+ employees

B2BCommunicationCustomer serviceFinancial ServicesSaaSMobile

Open for applications

CA$80k

OTE

CA$50k

BASE

+ Equity. Our commission structure is uncapped and paid out monthly, meaning there is potential to earn beyond the stated OTE

Salesforce

Junior and Mid level

Toronto

Vancouver

1+ day a week in office

1001+ employees

B2BCommunicationCustomer serviceFinancial ServicesSaaSMobile

Company mission

To help home service professionals around the world win.

Job

Company

Role

Who you are

Success in this role still depends on your ability to engage customers proactively, influence outcomes, and drive growth through consultative selling
Demonstrated experience in an outbound sales environment with commission and/or targets. You can speak to them, and can speak to how successful you were
To be high energy. You will be required to sell in a dynamic environment with a fairly short sales cycle. You should be energized by high volume and the prospect of uncapped earning potential!
To be driven and tenacious. In sales, not every customer will say yes or be open to changing their business workflow. We need you to dust off your jeans and get right back in the saddle...quickly
To find solutions. If something isn’t going right, you’ll take care of it. Not every conversation will be the same, and you're quick at thinking on your feet
To be coachable and adaptable. The sales team is always changing and evolving, so being flexible and good with change and ambiguity is important
To enjoy technology. We're working hard to empower the world with mobile technology and are looking for someone who wants to share their excitement
To have a strong and confident communication style. You should have the ability to actively listen and consult with our customers and get a true understanding of who they are and what they need. This position involves a good deal of phone time, so these skills are imperative
Previous experience with a Customer Relationship Management (CRM) system, preferably Salesforce

What the job involves

Reporting to the Manager, Expansion, the Account Manager will play a significant role in continuing to develop the trust we have with small businesses in our journey to power the world of mobile services. This role works with our customers to strengthen the connection they have with Jobber by providing them great customer service, while also looking for ways to grow our relationship with them
Manage a funnel of our existing customers to identify opportunities for expansion through additional features and products
Proactively connect with customers, providing recommendations on how to better utilize Jobber to drive their success, while driving revenue for Jobber. Primarily encouraging customers to upgrade their subscription, or to add our online payments software
Consistently achieve results by hitting and overachieving your targets
Communicate and collaborate with multiple departments to ensure feedback is communicated around initiatives, products and campaigns
Track key information in Salesforce for follow-up and analytics
Our Sales team gains an understanding of who our customers are, what their businesses do, and how Jobber can help them succeed, to turn leads into advocates
They all have an incredible passion for sales, our customer, and a connection to our purpose
This team is focused on delivering on the promise to make small businesses more successful, and they celebrate, motivate, and challenge each other daily
They are also focused on growth personally and professionally and are supported through regular 1:1’s which focus on performance, coaching, long-term development, and consistent feedback from peers and leaders

Our take

For businesses that sell home services, it can be difficult to keep up with paperwork, scheduling appointments, and chasing payments, especially when their teams are small. Jobber delivers a comprehensive toolbox to keep track of all these aspects, so that small business owners can concentrate on more important things like serving their customers and building their brand.

Jobber was founded in 2011, initially to help a friend who owned a small painting business. The founders quickly discovered that what they were building could help many more owners across several industries, going on to launch the product, which is now used by over 300,000 home service professionals in over 60 countries.

What makes Jobber stand out is that it collects all the vital parts of running a home services business into one place, removing the burden of keeping track of multiple sources of information. The company has seen significant funding, which it has invested in R&D and growing its customer base, and boasts four consecutive years on The Globe and Mail's Canada's Top Growing Companies List.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

15% employee growth in 12 months

Glassdoor (3.3)

Company

Funding (last 2 of 7 rounds)

Jan 2023

$100m

SERIES D

Jan 2021

$60m

GROWTH EQUITY VC

Total funding: $185.8m

Company HQ

Downtown, Edmonton, AB

Leadership

Sam Pillar

(Co-Founder & CEO)

Prior to co-founding Jobber in 2011, Sam was a Freelance Software Developer at Cardboard Creative and a Business Analyst/Management Consultant at CGI.

Forrest Zeisler

(Co-Founder & CTO)

Experienced Developer, with a degree in Engineering from the University of Alberta.

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