IT Support Specialist, PlayStation

Contract

Salary not provided

$37.69—$56.54 USD per hour

macOS

iOS

Android

Windows

Maya

Keep

Visual Studio

Active Directory

ServiceNow

Mid level

San Francisco Bay Area

Office located in San Mateo, CA

Gaming and digital entertainment provider

Job no longer available

Gaming and digital entertainment provider

1001+ employees

B2CGamingEntertainmenteSports

Job no longer available

Salary not provided

$37.69—$56.54 USD per hour

macOS

iOS

Android

Windows

Maya

Keep

Visual Studio

Active Directory

ServiceNow

Mid level

San Francisco Bay Area

Office located in San Mateo, CA

1001+ employees

B2CGamingEntertainmenteSports

Company mission

To create a gaming experience without barriers that fits the needs of players of all abilities.

Job

Company

Role

Who you are

Sony PlayStation in San Mateo is looking for a seriously hardworking computer enthusiast to help support our game development studio
Our ideal applicant needs to love gaming, building custom PC’s and helping your coworkers hurdle seemingly difficult IT obstacles so PlayStation can continue to be the best place to play
The ideal candidate will have a minimum of 3 years with IT helpdesk experience
In addition, applicant must be experienced working remotely and supporting users in their home
This person must excel in customer service, collaboration and thrive in a fast-pace, innovative environment
Excellent verbal and written communication skills in English
Excellent prioritization skills, self-motivation, and work ethic
Friendly and eager to learn
Top notch customer service skills
Ability to follow detailed system build procedures, and process workflows related user support and system administration, including setup and delivery of new equipment, installing software and related patches
Ability to create and append process documentation for standard processes as agreed upon by the team
Strong troubleshooting skills
Must have a demonstrable understanding of computer hardware, Windows operating systems through Win 11, printers, mobile devices (iOS, Android), networking, Mac/MacOS, and desktop applications such as Microsoft Office365 Suite and Adobe products
Experience with studio development applications including: Perforce, Visual Studio, Maya, PlayStation SDK and development consoles are a big plus
Knowledge of Windows deployment solutions such as WDS, WAIK, and MDT
Understanding of current hardware standards and trends
Knowledge of enterprise desktop and user administrative tools
Understanding of basic network protocols including TCP/IP, DNS, DHCP, HTTP/S, as well as network hardware
Basic understanding of server side components and applications
Experience equivalent to MTA, MCSA, ACMT, CompTIA A+ or above highly desired
Shown success in a helpdesk or service oriented structure
Knowledge of commonly used concepts, practices and procedures
IT experience working for a high tech company, preferably in multimedia or entertainment

What the job involves

The IT Support Specialist will support users and systems located at our San Mateo, California office
This position will be responsible for all aspects of day-to-day desktop management
The applicant will primarily work in person at the San Mateo campus
Respond to local and remote end user support requests via chat, email, phone, and tickets. Quickly identify, research, and resolve issues. Experience with ServiceNow a plus
Duties include, software /hardware troubleshooting, part replacement, system upgrades, shipping and receiving
Coordination with employees for resolving issues and equipment pickups including employee onboarding and offboarding
Install and configure hardware, operating systems, and application software on desktops and laptops running Microsoft Windows and MacOS
System image configuration and automated deployments of desktop and server operating systems, which includes installation of desktop protection utilities
Keep computer operating systems updated. Assist with targeted computer vulnerability remediation
Configure and maintain Windows Servers as needed
Manage Active Directory domain user and computer accounts
Participate in research projects and make recommendations for new IT hardware and software purchases. Work with purchasing team to order new equipment. Track items in asset management system
Participate and collaborate with peers locally and across Sony to help complete larger IT projects. Document standard operating procedures, one-off installations, and end user training
Be available off hours for scheduled maintenance, critical update releases, and physical office moves
Run small projects as required and work as a reliable teammate to help deliver projects on time

Our take

Since the release of the PS1 in 1994, PlayStation has been a consistent leader in the video gaming market. Its consoles are iconic in the gaming community - PlayStation has produced both the top-selling and fastest-selling console of all time - and the company is still pushing boundaries. Its current flagship - the PS5 - promises to revolutionise gaming, featuring new technology that will create improvements across the board.

As well as its consoles, PlayStation has also developed online services, connecting its users and giving them access to diversified media. A PlayStation can be used for a huge range of activities - from Netflix to guided workouts - which has led to the expansion of the company's audience over time and across generations.

PlayStation faces competition in its field from the likes of Microsoft, with its Xbox range, and PC gaming, which has been becoming more popular in recent years. Regardless, PlayStation shows no signs of slowing down. The upcoming implementation of in-game ads in free games looks to significantly increase revenue, and the wider PlayStation gaming experience also appears to be evolving from plans to launch live service games in upcoming years.