Customer Care Training Specialist, Earnin
$87-105k
3 days a week in office (Mountain View, CA)
Paycheck advance service for employees
Be an early applicant
Paycheck advance service for employees
201-500 employees
Be an early applicant
$87-105k
3 days a week in office (Mountain View, CA)
201-500 employees
Company mission
Earnin’s mission is to build a financial system that works for people.
Role
Who you are
- 3+ years of experience working in a role that had a direct impact on training, customer experience and/or customer experience-related operations
- Bachelor's or equivalent industry experience
- Strong analytical skills with the ability to identify trends, conduct in-depth analysis, and recommend data-driven solutions
- The ability to take complex product concepts and break them down into digestible micro learning content that aligns with the learners literacy levels
- The ability to adjust to new tasks, actions or projects based on circumstances
- Strong time management skills with the ability to effectively prioritize work and think about future priorities
- Bonus: Video editing skills
What the job involves
- The Training Specialist for the Customer Care Team will support a broad range of training and BPO scale out initiatives
- This role will report to the Sr. Instructional Designer and day-to-day job duties will include but are not limited to: developing and maintaining eLearning training, collaborating with subject matter experts (product managers, trainers, etc.), identifying training gaps based on QA feedback, and supporting operational tasks of future and ongoing training cohorts
- Additionally, if interested, this position offers the possibility to step in as a fill-in trainer (including international travel) if needed
- This is an excellent opportunity for someone looking to gain practical experience understanding training operations, collaborating with product managers, and contributing to a customer care organization
- Training alongside our in-house care team to take customer support tickets and get a deep understanding of EarnIn’s products
- Using your analytical skills to pull insights from agent cohort coaching and trainings to identify training opportunities
- Updating existing training content in collaboration with product managers and product specialists
- Collaborating with Subject Matter Experts to create new training content (including videos, graphics, written content, etc.)
- Coordinating and managing operational tasks for live training cohorts
Our take
Paying bills is an inevitable part of life, but paying them late or dipping into overdrafts can result in fees. This is the reality for millions of workers who have to wait for their pay checks to arrive – and the problem that companies like EarnIn are trying to solve. By allowing hourly workers access to their pay as it is earned rather than on a fixed date, it hopes to provide all Americans with the ability to deal with immediate costs without going into arrears.
Unlike competitors in this growing space such as Dave, Earnin charges no mandatory fees, instead gaining revenue through a voluntary tipping system. It also requires no credit checks to access its services, which puts it ahead of the growing number of digital banking solutions. This approach has garnered it a strong user base of over 300,000 business customers which offer Earnin as an employee benefit. Around 70 million paycheck advances were taken through the platform in 2022 alone, totalling $5 billion. Since then, this number has grown to an overall earnings access value of $15 billion.
Earnin is growing despite current difficulties in the wider tech landscape and is continuing to hire in all departments. It will continue to improve upon its offering and expand its network of businesses, aiming to give every employee in America control of the money they've earned.
Freddie
Company Specialist at Welcome to the Jungle
Insights
42% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2018
$125m
SERIES C
Sep 2017
$39m
SERIES B
Total funding: $190.1m
Company benefits
- 401k
- FSA
- Mental health resources
- Employee Resource Groups
- Stipend for growth opportunities
- Pet friendly office
- Work from home opportunities
- Health insurance
Company HQ
Evergreen Park, Palo Alto, CA
Leadership
Ram Palaniappan
(CEO)Was Senior Operations Manager at Reflect.com, a P&G company. Served as President of UniRush from 2004 to 2012.
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