Operations Executive, Stuart
We kindly ask you to please submit your CV and application in English so that it can be reviewed correctly (unless the job posting is in a language other than English). Thank you 🤗
3 days a week in office
Last mile delivery service
Open for applications
Last mile delivery service
1001+ employees
Open for applications
We kindly ask you to please submit your CV and application in English so that it can be reviewed correctly (unless the job posting is in a language other than English). Thank you 🤗
3 days a week in office
1001+ employees
Company mission
To connect businesses, customers and couriers to revolutionise the way goods are transported in cities.
Role
Who you are
- This individual is a passionate critical thinker, inquisitive and action-oriented professional
- Minimum 2 years of experience in an operations, consulting or startup role
- Experience in managing operational processes and full project implementation with some support - including design, analysis and implementation and monitoring
- You are highly analytical and bolster that with a strategic mindset and a strong bias towards problem solving and action
- Experience with manipulating large data sets and sense checking resultant outputs
- Top-notch communication skills – verbal, written, and visual – that can be shared with a wide variety of people while remaining clear, concise and diplomatic
- Fluent English and Polish
What the job involves
- The Quality team sits within the Global Courier Operations team (GCO)
- The Global Courier Operations mission is twofold, we: (1) ensure a fair exchange of value with all courier types; and (2) improve our core operations for Stuart and couriers. This can be from a cost, compliance, efficiency or courier behaviour and fraud point-of-view
- The Quality team covers: Mitigating courier fraud and incentivising high quality courier performance Maintaining adherence to compliance policies (C25)
- Work closely with business stakeholders and clients to manage escalations regarding couriers Acts as the Ops counterpart for Tech on new feature development that touch courier delivery processes and fraud-mitigation products
- They need to project manage complex projects in parallel (autonomously), coordinate across stakeholders to ensure their success and over-communicate developments and next focuses
- They are also responsible for building, scaling and optimising operational processes to deliver global impact
- Be the subject matter expert of courier fraud tools and processes, as well as have a good understanding of the legal framework and courier T&Cs
- Continuously liaise with our stakeholders such as the commercial team to manage courier escalations
- Create and continuously improve standard operating procedures and best practice for global quality processes
- Standardise and continuously improve the processes involved in weekly fraud flagging and issue management
- Lead courier investigations for a range of issues and review offboarding appeals
- Use data, insights and discovery to identify opportunities for short-term and long-term improvement. This will also include defining solutions, project plans and building business cases
- Structure and articulate ideas in presentations, playbooks, confluence pages and strategy documents. Over-communicating key developments and ensuring strategic alignment with multiple business units and stakeholders is key in this role
- Execute on the Quality roadmap, weekly tasks and own and deliver on projects end to end. Orient priorities to Stuart’s strategy and team goals
- To understand client needs and act as courier operations counterpoint
- Monitor key KPIs and trends to stay abreast of area performance, needs and highlights
- Monitor and audit processes outsourced to BPO to ensure high quality execution
Our take
Founded in 2015, Stuart Delivery is one of many companies operating in Europe’s competitive rapid delivery and logistics market. However, where startups such as Getir aim to deliver groceries within 15 minutes, Stuart connects businesses with its fleet of independent couriers to deliver a range of cargo.
It empowers thousands of companies across Europe by providing same-day delivery, next-day delivery and returns solutions. It works across verticals with retailers, grocery stores, restaurants and e-commerce merchants to enable smarter transportation models. Couriers on the platform complete tens of millions of deliveries annually for the biggest brands across retail, e-commerce, grocery and food. The company operates in more than 120 cities across 6 countries.
The company is focusing on establishing relationships with charging infrastructure providers and financial partners to incentivise and support couriers’ transition to electric vehicles. It continues to expand its market presence by partnering with leading brands such as Tesco and Co-op and has recently added several major UK cities to its Hub to Home service, allowing same-day delivery across much of England.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (2 rounds)
Nov 2015
$24m
SERIES A
Feb 2015
$1.7m
SEED
Total funding: $25.6m
Company benefits
- Work-life balance - hybrid working model and flexible hours 🏡
- 2 volunteer days per year to have a positive impact on our communities and the environment
- Work-from-Abroad policy (enjoy 30 days per year working from anywhere!) 🏞
- Work in an international, dynamic and passionate environment with a company culture focused on learning and development 🎉
- Ticket Restaurant 🥗
- Private healthcare 🧑⚕️
Company HQ
Épinettes, Paris, France
Leadership
Cornelia Raportaru
(CEO)Over 20 years of experience managing teams and multi-million-pound budgets across tech scale-ups, Telco, and FMCG.
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