Account Representative, Expedia Group
Online travel shopping company
Job no longer available
Online travel shopping company
1001+ employees
Job no longer available
1001+ employees
Company mission
Expedia's mission is to power global travel for everyone, everywhere.
Role
Who you are
- Expedia Partner Solutions (EPS) is seeking an experienced Account Representative to join our growing team
- We are looking for a candidate with a passion for travel & technology combined with good interpersonal skills and eye for business are critical to an Account Representative’s success
- The role requires strong discernment and ability to drive value to the partners
- Ability to work in a multi-tasked, fast paced environment
- 3-5 years related validated experience
- Must be able to speak English and Spanish; Portuguese is a plus
- Experience in Account Management/ client servicing in a B2B environment
- Experience in e-commerce and/or travel industry a plus
- Validated record of achievement on sales performance
- Available for up to 10% travel per year
- Excellent oral/written communication skills
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Good sense of intuition for business to influence internal and external decision makers
- Ability to handle multiple tasks and projects simultaneously, prioritize workload effectively, and thrive in a dynamic and complex environment
What the job involves
- As an Account Representative, you will own and drive the business discussions with a multitude of white label affiliate partners from a high-level business discussion to operational delivery and beyond
- You will work closely with our Business Development and Partner Connect (technology) organization
- The role’s primary responsibility is to handle the Inside Sales partners for the AMER/LATAM markets
- We expect you to interact and handle external partners to ensure that we have continuous business growth
- The suitable candidate will need to be able to identify accounts that have the potential for growth and nurture positive relationships in order to proactively identify and assist partner's business needs
- The Account Representative will also be encouraged to interact seamlessly with multiple arms of the organization for efficient success partners
- Leading a portfolio of affiliates (around 25-30 partners) at any given time in the AMER/LATAM regions
- Own and lead the sales process to enhance existing partnerships (through up selling of product and services and sales optimization) and to build strong long term strategic commercial relationships, formalized in enduring contractual agreements. The ability to navigate board level management and understand the political pressures of a partner's organization to reach a positive outcome
- Ability to accurately diagnose known and unknown partner business needs - Strong value based selling skills founded on intuition for business and the ability to translate benefits into the partner’s business language to prove value and handling objections
- Ability to renegotiate and renew contracts with partners to develop mutually beneficial deals for both Expedia and the partner
- Good communicator to optimally form strong business relationships remotely (via phone, Zoom, email); including fundamental presentation skills and the consistent record to articulate ideas clearly and appropriately influence others
- Identify standard methodologies and proactively share the findings with affiliate partners
Our take
Expedia is an online travel agency. They enable users to access a wide range of services including airline tickets, hotel reservations, car rentals, cruises, vacation packages, and various attractions and services via the world wide web and telephone travel agents. Its primary web businesses include Expedia.com, Hotels.com, Hotwire.com, and Egencia.com.
Between 2021 and 2022, Expedia has been selling and merging a list of its sub-brands in a bid to simplify its operations, including Egencia and Classic Vacations. Due to plummeting share prices, mostly in the case of its sub-brands, Expedia has been leveraging its subsidiaries' customer base and merging them into the company’s core brand. Contrasting this move, Expedia has also been partnering with tech start-ups in a bid to make travel more accessible to underserved groups. Becoming Rentable, a travel company for the disabled is one of 12 startups that are part of Expedia Group’s new Open World Accelerator Programme.
What this indicates is Expedia’s shift from buying other travel companies and a move towards enhancing the experience of its preexisting customer base. This move is aiding in a long-term plan for greater long-term traveler loyalty, utilizing Expedia’s vast amounts of data, not just from reviews, but from check-in, cleanliness, communication, cancelations, etc to inform how guests experience a property.
Steph
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company benefits
- Leisure Travel Reimbursement
- Travel Discounts
- Family & Friends Discount
- Employee Assistance Program
- Wellness Reimbursement
- Global Service Awards
- Business Travel Medical Insurance
- Matching Gifts
- Expert Medical Opinion
- New Parent Benefit
- Employee Stock Purchase Plan
- 401K Plan
- Health Insurance
- Dental Insurance
- Flexible Spending Account (FSA)
- Vision Insurance
- Health Savings Account (HSA)
- Life Insurance
Company HQ
Interbay, Seattle, WA
Leadership
Peter M. Kern
(CEO, not founder)Has been a director of Expedia Group since completion of the IAC/Expedia Group Spin-Off and has served as Vice Chairman of Expedia Group since June 2018. Previously CEO of Tribune Media and Managing Partner of InterMedia Partners VII, LP, a private equity firm.
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