Senior AI Information Security Analyst, Invoca
$107-161k
Salary applicable for US based candidates, may vary in other locations + Bonus potential
AI-powered conversation intelligence platform
Open for applications
AI-powered conversation intelligence platform
201-500 employees
Open for applications
$107-161k
Salary applicable for US based candidates, may vary in other locations + Bonus potential
201-500 employees
Company mission
To enable revenue teams to turn conversation data into automated action to enhance every digital touchpoint and human interaction, leading to better experiences, more conversions, and higher revenue.
Role
Who you are
- If you’re passionate about solving complex challenges, driving a security-first mindset, and helping build a culture of trust, you’ll find a home here
- Strong knowledge and experience with compliance frameworks, including ISO 42001, ISO 27001, PCI DSS 4.0, SOC 2, GDPR, HIPAA, and CCPA
- Understanding of AI risk management, governance, and ethical AI principles (bias, fairness, transparency, accountability)
- Excellent verbal and written communication skills with the ability to explain complex AI compliance requirements to diverse teams
- Experience with compliance audits, evidence collection, and policy creation for both security and AI systems
- Team leadership or project management experience, with a proven ability to mentor and influence cross-functional stakeholders
- Familiarity with operational security practices: log analysis, incident response, on-call participation, and escalation management
- Understanding of modern technical environments, including cloud computing, Infrastructure as Code, CI/CD pipelines, and SDLC processes
- Deep understanding of AI policy domains such as explainability, transparency, fairness/non-discrimination, accountability, and the ability to design practical monitoring (e.g., fairness trackers) that align with evolving standards
- Depth of knowledge beyond surface-level compliance, with the ability to adapt in the face of a rapidly changing and evolving AI regulatory landscape
What the job involves
- Our Information Security team is dedicated to building trust and resilience into everything we do at Invoca
- We embed security and compliance into our products and operations, enabling the company to move quickly and confidently without sacrificing safety
- By combining security engineering expertise with compliance excellence, we protect our platform, meet and exceed industry standards, and empower innovation
- You’ll join a team where everyone is striving to constantly improve their knowledge of tools, practices, and processes
- We are an incredibly supportive team, swarming when problems arise and providing great feedback to help each other grow
- Working on our close-knit, cross-functional teams offers a fantastic opportunity to expand your knowledge across various domains, from databases to front ends to telephony and everything in between
- We are passionate about continuous improvement, working at a brisk but sustainable pace, writing resilient code, maintaining production reliability, paying down technical debt, and hiring fantastic teammates; and we love to share these passions with each other
- Shape AI & Security Compliance: You'll play a key role in executing a comprehensive global AI and security compliance strategy, aligning with our business objectives and values
- You'll contribute to ensuring compliance with international regulations and frameworks such as ISO 42001, ISO 27001, PCI DSS 4.0, SOC 2, GDPR, CCPA, and HIPAA
- You'll collaborate with diverse teams (Product, Engineering, AI/ML, HR, Legal, Sales) to foster responsible and ethical AI practices through policies, controls, and communications
- Strengthen Audit & Risk Management: You'll participate in regular internal and external AI and information security audits, ensuring our compliance programs are effective
- You'll help identify control gaps, provide context to risk owners, and contribute to improvements that mitigate compliance and AI-related risks
- You'll also work across teams to build a comprehensive risk register and offer guidance on Third-Party Risk Management (TPRM) and vendor risk management
- Advance Policy & Program Development: You'll assist in creating and updating policies to address internal and external threats, including emerging AI risks like adversarial AI, data poisoning, and model drift
- You'll help embed responsible AI and security practices into our development lifecycle through policies, playbooks, continuous monitoring, and governance guardrails
- Build Customer Trust & Enable Sales: You'll support our Customer Success and Sales teams by responding to customer AI and security questionnaires, identifying opportunities for automation and process improvement
- You'll build customer confidence in Invoca's AI systems and compliance programs through direct interactions and develop scalable solutions for sales enablement, including standardized compliance documentation and AI risk transparency materials
- Drive Education & Awareness: You'll keep stakeholders informed about new AI regulations and compliance changes, proactively preparing the organization for third-party audits and certifications
- You'll train employees on AI risk management, ethical AI principles, and compliance responsibilities, promoting awareness of AI trust, accountability, and transparency across the organization
- Team Enablement & Leadership: You'll provide roadmap guidance for the long-term direction of AI and compliance practices within the team
- You'll mentor junior team members, helping them build skills in AI compliance, auditing, and governance frameworks, and participate in on-call rotations to support security operations, incident response, and production reliability
Our take
Invoca is an AI-powered call tracking and conversational analytics platform enabling marketing, sales, customer experience, and eCommerce teams to better understand and immediately act on information consumers share via conversations, revealing exactly which campaigns are performing and delivering high returns on investments.
The company is a market leader in AI-powered conversation intelligence, serving leading consumer brands in considered purchase industries like automotive, telecommunications, healthcare, financial services, and real estate. It has continued to add new new capabilities throughout the years since its 2008 founding, to further help brands drive more efficient marketing, faster revenue growth, and better experiences in an increasingly challenging economy.
Through funding raised from several investment organisations, including Silver Lake Waterman and Kingfisher Investment Advisors, the startup has now been branded a Unicorn and is in a prime spot for further growth. Its priority has been to invest in product innovation through both organic development and acquisitions. Also, its recent arrival on Google Cloud Marketplace marks a milestone in the company's growing collaboration with Google, allowing joint customers to power more effective media strategies even more easily as they strive for revenue growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2022
$83m
SERIES F
Oct 2019
$56m
SERIES E
Total funding: $199.8m
Company benefits
- Paid Time Off - 20 days off for all full-time employees, plus 15 paid holidays, 10 days compassionate leave, 3 days volunteer time and more
- Medical, Dental and Vision Coverage
- Mental Well-being & Employee Assistance Program
- Paid Family/Medical Leave - up to six weeks 100% paid leave for baby bonding, adoption, and caring for family members, and up to twelve weeks 100% paid leave for one’s own medical leave
- Invacation (Sabbatical) - an additional week of PTO along with a bonus after seven years of service
- Wellness Subsidy - for gym membership, fitness classes, etc.
Company HQ
Santa Barbara Downtown, Santa Barbara, CA
Leadership
Colin Kelley
(Co-Founder & CTO)Previously worked as the CTO at CallWave and as a Software Architect at Unisys / Pulsepoint.
Rob Duva
(Co-Founder)Co-Founder of Fin & Field. Previously worked at CallWave in multiple roles, including Senior Product Manager and the Director of Customer Acquisitions.
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