Customer Support Specialist, Order
Procurement management platform
Job no longer available
Procurement management platform
201-500 employees
Job no longer available
201-500 employees
Company mission
To empower companies to make better and faster purchasing decisions.
Role
Who you are
- An empathetic, customer-centric mindset - you make client problems your problems!
- The ability to represent Negotiatus and be the voice of the company while working with vendors or clients in a professional manner
- Exceptional verbal and written communication skills. You’re able to take complex situations and concepts and explain them clearly to others
- Excellent analytical and problem-solving skills. You’re naturally curious and apply creative thinking to solve problems
- An ability to effectively prioritize, give and receive feedback, and work effectively as a team to solve client issues
- A knack for quickly changing context, identifying and addressing new issues as they arise
Desirable
- 1+ years of customer support or related experience, especially in a SaaS or e-commerce business or startup
- Experience working with CRM and Helpdesk systems such as Zendesk and Salesforce
- Experience working with Google Suite, Slack, or any cloud-based, or other online platforms
- The ability to work efficiently and independently in a remote (temporary work from home) environment
What the job involves
- Document and resolve customer issues using our helpdesk software, Zendesk
- Collect data on customer issues and work with management to help detect trends. Your input will help shape client experiences and improve retention
- Collaborate internally and with our vendor partners to facilitate a positive client order experience and resolve any issues with orders and returns
- Work with our Account Managers to escalate and resolve recurring client issues and client pain points
- Promote the voice of the customer internally, and pass feedback along that helps prevent and resolve customer issues with the platform
- Become a product expert and use your expertise to educate users and elevate our client experience
Our take
Order (formerly known as Negotiatus) is a spend management system that offers a single platform for businesses to place orders, purchase supplies, track deliveries, and control their spending.
The company's innovative platform simplifies the historically laborious manual process of reviewing and remitting payment for hundreds and thousands of invoices to different vendors every month. Its blend of predictive applications and embedded fintech provides its users with tailored solutions up and down the entire buying process.
Its focus on branding and user experience is a fresh take on the typically dry business of spending and procurement management. While the company faces competition in the likes of Emburse Certify Expense and SAP Concur, it has set itself apart by operating within the new wave of SaaS+ business.
And the company is at the helm of some serious growth, whelping guide companies with nearly half a billion in annualized spend - including big names like WeWork, SoulCycle, Lume, and High Level Health. With a strong market presence and plenty of room to expand, Order is perfectly positioned to take things to the next level.
Steph
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2022
$25m
SERIES B
Jan 2022
$30m
SERIES B
Total funding: $85.6m
Company HQ
Flatiron District, New York, NY
Leadership
Zachary Garippa
(Co-Founder & CEO)Studied Finance and Economics at Boston College. Was Chief Sales & Marketing Operator and Brand Ambassador at Evelu.com. Joined Morgan Stanley Wealth Management in 2012, working as a Registered Client Services Associate. Co-founded Order in 2014.
Thomas Jaklitsch
(Co-Founder & CTO)Studied Computer Science & Computer Engineering at Johns Hopkins University. Co-founded BKi Sports, working alongside world-leading athletes, in 2013. Co-founded Blue Jay Boxes, an on-campus care package delivery service, in 2014. Was a Software Engineering Intern at Shopify before co-founding Order.
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