HR Business Partner, Centerfield
$70-120k
+ Semi-Annual Bonus
More information about location
Customer acquisition enablement platform
Posted today
Customer acquisition enablement platform
1001+ employees
Posted today
$70-120k
+ Semi-Annual Bonus
More information about location
1001+ employees
Company mission
To provide client companies with super-powered customer acquisition tools, boosting sales, profitability, growth, and loyalty.
Role
Who you are
- If you’re a self-starter who takes initiative, thrives in a dynamic environment, and enjoys being a hands-on contributor, this is the role for you!
- 5-8 years of progressive HR experience, with at least 4 + years supporting a remote workforce or call center environment
- Bachelor's degree in Human Resources, Business Administration, or a related field
- Demonstrated experience in employee relations, performance management, talent development, and HR operations
- Strong understanding of federal and state employment laws (e.g., FLSA, FMLA, ADA, Title VII)
- Proven ability to build strong, trusting relationships with employees and leaders at all levels
- Excellent communication (verbal and written), interpersonal, and presentation skills
- Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment
- Proficiency with HRIS systems (UKG) and Microsoft Office Suite
- Ability to work independently and as part of a remote team
- Adaptability and comfort with technology to support a remote workforce
What the job involves
- We are seeking an ambitious and proactive HR Business Partner (HRBP) to provide comprehensive HR support and partnership to our QuoteManage business unit which primarily consists of a remote call center population of approximately 200+ employees
- Reporting to the Director of People Operations, this role will serve as a trusted advisor to call center leadership and employees, driving HR initiatives that align with business objectives, fostering a positive work environment, and supporting the unique needs of a distributed workforce
- Manage and resolve complex employee relations issues, including investigations, disciplinary actions, and conflict resolution, ensuring compliance with company policies and labor laws
- Develop and implement strategies to enhance employee engagement, morale, and retention within a remote setting, leveraging technology and creative solutions
- Act as an employee advocate, providing a confidential resource for questions, concerns, and feedback
- Support the full employee lifecycle, including onboarding, performance reviews, talent calibration, and offboarding for the remote call center team
- Partner with call center leadership to understand business goals and develop HR strategies that support performance, engagement, and retention within a remote environment
- Provide expert guidance and coaching to managers on a wide range of HR matters, including performance management, employee relations, talent development, and organizational design
- Proactively identify HR trends and issues impacting the remote call center and develop solutions to address them
- Collaborate with managers to identify training and development needs, supporting the growth and career progression of call center employees
- Assist in the development and implementation of succession planning initiatives
- Provide input and support on compensation strategies and adjustments for the remote call center population, ensuring competitiveness and fairness
- Educate employees and managers on company benefits programs and policies
- Ensure compliance with all federal, state, and local employment laws and regulations relevant to a remote workforce
- Maintain accurate HR records and data, leveraging HRIS systems effectively
- Contribute to the continuous improvement of HR processes and policies
Our take
Centerfield supplies an owned and operated web sites and technology platform, Dugout, to automate end-to-end customer acquisition for personalized shopping experiences across business, insurance, residential, and eCommerce.
Specializing in customer acquisition, the company's system measures online interactions and click-to-call performance, tests and reports on customer experiences, and automates ad and bid optimization. Clients enjoy increases to activation rates and productivity, as well as access to new revenue.
Centrefield continues to bolster its offerings through smart acquisitions, that allow it to serve additional industries as it expands. The company has supported a range of different clients including household brands such as AT&T and Macy’s.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (1 round)
Jan 2017
$156m
GROWTH EQUITY VC
Total funding: $156m
Company benefits
- Semi-Annual Bonuses
- Family Planning Benefits
- $500 WFH Stipend
- Flexible PTO
- Company 401k Match
- Fitness Reimbursement
- Learning & Development
- Mental Health Support
- Health, Vision, and Dental Benefits
Company HQ
Playa Vista, Los Angeles, CA
Leadership
Brett Cravatt
(Co-CEO)They worked as an Attorney as Loeb & Loeb for a year before spending a decade as COO and CEO of Vendare and WebYES! respectively.
Jason Cohen
(Co-CEO)They started their career as a Sales Executive at DoubleClick before founding and exiting from several successful Performance Marketing companies.
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