Customer Success Manager, Behavox

Salary not provided

Offers compensation with 100% bonus pay already integrated

Mid and Senior level

New York

Communication surveillance for security & compliance

Be an early applicant

Communication surveillance for security & compliance

101-200 employees

FintechB2BArtificial IntelligenceSecurityComplianceDeep TechSaaS

Be an early applicant

Salary not provided

Offers compensation with 100% bonus pay already integrated

Mid and Senior level

New York

101-200 employees

FintechB2BArtificial IntelligenceSecurityComplianceDeep TechSaaS

Company mission

To use artificial intelligence to pinpoint and identify illegal, immoral and malicious insiders and protect the workplace and digital headquarters.

Job

Company

Role

Who you are

A deep and genuine interest in Behavox as demonstrated by a connection to its mission, marketplace and/or technologies
Knowledge of managing relationships with financial services companies, Enterprise, or large corporations - leading change management efforts and driving customer accountability
Skilled at working with Enterprise, high touch, clients with a BoB of < 10 clients valued higher than $250k
Skilled at identifying revenue opportunities, devising account plans, and negotiating expansion opportunities
Skilled in clear and concise communication (written/spoken) with team members/internal stakeholders and external counterparts, especially at executive level

What the job involves

The mission of the Customer Success team is to identify, enable, and facilitate continuous value generation for customers
Your key responsibilities include: ensuring zero churn by facilitating high ROI for your customers, and expanding your book of business through upsells
Customer Success Managers (CSMs) leverage strong business acumen to help customers craft their KPIs and deliver value across those business goals
In this role, you’ll be responsible for the end-to-end coordination and execution of functional deliverables during the delivery stage, priming your customer for long-term success
Following go-live your primary focus will be on measuring success of the program and guiding the customer on best practices, engaging executive stakeholders and further penetrating the account
This is an exciting opportunity for the right talented professional to:
Work with some of the World's largest, most prestigious financial institutions
Build strong foundations for our Customer Success team
Drive ROI across a growing suite of cutting edge Machine Learning powered products
What You'll Do
Expand accounts and generate additional revenue within their book of business
Reduce churn and retain accounts by increasing customer satisfaction
Prioritize strategically to provide customer analysis and activity plans
Solve problems whilst applying highly customer-centric practices
Work across departments (PMs, PMs, AE) to champion for clients

Our take

The volume of communications in the workplace is going up. Not only do people send emails, but now employees are communicating all day through internal chat platforms like Slack. Behavox helps companies make sense of the vast amount of data being produced from all of these messages.

The company uses AI and machine learning to aggregate and analyse large volumes of unstructured communications. The data produced can be used to create actionable insights on employees' performance and also help risk and compliance teams to identify bad actors.

Regulation is high for financial services companies, and it's likely to grow in other industries, increasing Behavox's potential addressable market. The company has continued to develop its offering, with a number of updates released throughout 2023, keeping the platform up-to-date with developing tech.

Steph

Company Specialist at Welcome to the Jungle

Insights

Rocket List 2021

Top investors

36% female employees

-9% employee growth in 12 months

Glassdoor (3.6)

Company

Funding (last 2 of 5 rounds)

Feb 2020

$100m

LATE VC

Dec 2018

$70m

LATE VC

Total funding: $179.9m

Company benefits

Equity & ownership
Options as a reward for making great contributions to the company and our customers
Health insurance for the whole family, free of charge
World-class relocation program with visa and citizenship sponsorship
Great office culture
OKR-based management

Company HQ

Financial District, New York, NY

Leadership

Erkin Adylov

(CEO)

Previously co-managed a hedge fund focusing on financial technology companies, and was a research analyst at Goldman Sachs.

Slav Slavinski

(Chief of Staff)

Previously a corporate finance executive, who also trained as a software developer.

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