Strategic Account Director / Account Manager, Talon.One
EMEA
More information about location
Marketing promotion software company
Open for applications
Marketing promotion software company
201-500 employees
Open for applications
More information about location
201-500 employees
Company mission
To streamline the process for brands to run and scale their incentive campaigns.
Role
Who you are
- 10+ years of experience in enterprise account management or strategic sales in B2B SaaS, focused on growing existing customer relationships
- Proven ability to manage large, matrixed client organizations, engaging across multiple business units, stakeholders, and geographies
- Experience developing and executing strategic account plans, and owning commercial growth targets (upsell, cross-sell, renewal)
- Strong business acumen, with the ability to navigate customer organizations, influence decision-making, and build executive-level relationships
- Proven ability to lead cross-functional collaboration with account teams (e.g. Customer Success, Solution Engineering), driving internal alignment around strategic account goals with a strong sense of ownership and accountability
- Background in e-commerce or B2C marketing tech is a plus
- Entrepreneurial mindset: strategic thinker with a hands-on, problem-solving attitude
- Excellent communication and presentation skills - both written and verbal
- Bachelor’s degree preferred (Business, Marketing, Engineering, or related field) or equivalent experience
- German language skills are a strong advantage
What the job involves
- We are looking for a strategic and consultative Strategic Account Director/ Manager to join our Global Account Management Team in EMEA. This role is focused on nurturing and expanding Talon.One’s most valuable enterprise client relationships—including global brands like Adidas, H&M, and Sephora. You’ll serve as a trusted advisor, responsible for driving growth, retention, and satisfaction across a portfolio of high-value accounts
- The Global Account Management team is a key driver of Talon.One’s international growth, focused exclusively on the retention and commercial expansion of our most strategic global enterprise customers. Led by our Director of Strategic Account Management, the team currently consists of three experienced Strategic Account Directors, each responsible for managing and growing a defined portfolio of top-tier clients
- We act as internal champions for our clients, building deep, influential relationships with senior stakeholders and collaborating cross-functionally with Customer Success, Sales, Product, and Engineering to deliver a seamless customer experience. Our mission is to ensure every strategic account maximizes the value of Talon.One’s platform—delivering measurable business results and building long-lasting partnerships
- This role also requires travel, estimated at 25–40% of the time to meet key clients in-region
- Own a portfolio of select high-value strategic accounts, developing long-term relationships and account plans to ensure product adoption, retention, and growth
- Identify and drive expansion opportunities within your accounts (e.g. new use cases, product modules, geographies, or business units)
- Partner closely with Customer Success Managers, Technical Account Managers, and Solution Engineers to ensure ongoing customer success and high product engagement
- Serve as key executive counterpart for your customers, building trusted advisor relationships with VP and C-level stakeholders
- Lead cross-functional account teams (e.g. Customer Success, Support, Product, Partnerships) to align on account strategy and execution
- Collaborate with solution and technology partners to jointly identify opportunities and strengthen our ecosystem value
- Maintain a deep understanding of Talon.One’s capabilities and, together with the post-sales account team, align them to customer goals, KPIs, and technical architecture
- Accurately forecast revenue and renewal timelines within your accounts, with full ownership of commercial growth targets
- Represent Talon.One in strategic account touchpoints, product demos, and client-specific events and workshops
Our take
Paradoxical to its mission statement of creating developer-free promotion tools for companies, Talon.one was actually founded by several software developers. Boosted by a hard-hitting client list that includes Mercedes, Delivery Hero, and Adidas, Talon.one initiates and automates loyalty programs, discount campaigns and coupon offers for product-oriented businesses.
In 2022, Talon.one partnered with Big Commerce to offer promotion engine features to Jimmy Brings, an Australian alcohol delivery company. This collaboration with Big Commerce, alongside other companies involved in the project, highlights Talon.one's integration capabilities. It demonstrates the flexibility of Talon.one as it collaborated effectively with various software companies, showcasing its extensive potential in promotion tools.
Talon.one has a varied product service that includes coupon, referral, gift card, and loyalty software as well as product bundles and wallet solutions. It’s this variety that makes them such good partners on larger promotion strategies, as long as the quality remains rounded across all its products.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2025
$135m
LATE VC
Dec 2018
$3.5m
SERIES A
Total funding: $138.5m
Company HQ
Kreuzberg, Berlin, Germany
Leadership
Christoph Gerber
(CEO)Currently Shareholder at adjust.com, AirHelp and Customer Alliance.
Sebastian Haas
(COO)Previously Founder of RapidApe, Marketing Consultant at Team Europe Ventures, and CMO at Surprise Internet GmbH.
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