Customer Care Agent, MrQ
£23-25k
More information about location
Online casino
Open for applications
Online casino
101-200 employees
Open for applications
£23-25k
More information about location
101-200 employees
Company mission
To offer progressive, value entertainment - with delight and transparency.
Role
Who you are
- Zendesk experience, so you can hit the ground running
- A keen attention to detail and know what 5* quality looks like
- A minimum of 6 months experience working in a high volume service environment
- A great understanding of the customer service industry and what it takes to be best in class
- Previous experience in iGaming would be great, but not essential as you’ll get top class training
What the job involves
- A proactive, customer advocate you will be able to review the customer from a 360 perspective using our services to go the extra mile and make their experience
- Handling live chat queries from our customers about a range or queries including deposits, withdrawals, gaming and safer gambling
- Highlighting trends in contact to Senior Executives and Managers which may support early identification of issues
- An experienced problem solver, thinking outside of the box to support in resolving the customers query in lightning speed
- Identifying potentially vulnerable customers and ensuring they are given the right support they need as early as possible
- Keeping our site safe and secure by ensuring you adhere to our policies and procedures, full training will be provided
- Understanding and listening to customer complaints, attempting to resolve these at the first point or escalating correctly where necessary
Our take
MrQ is an online gaming platform, originally focused on bingo before expanding into the casino space. Setting itself apart by providing games without confusing terms like wagering requirements and fast, real-cash withdrawals, an approach which has helped it grow rapidly in the UK.
The site offers a variety of games, including slots and live casinos like Roulette and Blackjack. Partnering with top game providers, the company has set out to keep gaming straightforward and rewarding for players.
Recently, MrQ partnered with leading providers like Pragmatic Play and OnAir Entertainment to introduce new live casino games and immersive experiences. These partnerships mark a major step forward, expanding the platform's offerings and paving the way for future growth in the online gaming space.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Health Insurance
- Life Insurance
- Growth Allowance
- Wellness Allowance
- Flexible Working Conditions
- Awesome Office Space
- Meetups
- Paternity Leave
- Dependent Support Leave
- Happy Birthday Leave
Company values
- We trust each other and ourselves
- We care, by design
- We are accountable, warts and all
- We disrupt through innovation
- We play smart, long games
- We get shit done, with passion and fun
Company HQ
L-Imrieħel, Birkirkara
Leadership
Savvas F.
(Founder & CEO)Currently a Member of the YPO. Before founding MrQ they were an Account Manager at MediaCom and Profero. They also spent time as the Hed Kandi DJ at the Ministry of Sound.
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