Technical Support Analyst, FreedomPay

Salary not provided

Junior and Mid level

London

Office located in Canary Wharf, London

eCommerce payment solutions

Job no longer available

eCommerce payment solutions

501-1000 employees

FintechRetailB2BBankingPaymentsSaaSeCommerce

Job no longer available

Salary not provided

Junior and Mid level

London

Office located in Canary Wharf, London

501-1000 employees

FintechRetailB2BBankingPaymentsSaaSeCommerce

Company mission

To provide their clients the most advanced commerce platform in the market to facilitate faster, simpler, safer and smarter payments.

Job

Company

Role

Who you are

Bachelor's Degree from an accredited university
Experience with point of sale systems - (Micros, Aloha, Infogenesis, Netsuite, Zonal)
Experience in payments processing or financial services
2 - 4 years equivalent work experience which may include; help desk support, technical trouble shooting, problem solving, software support
Some travel may be required
Proficient with web based tools (CRM, Sugar, Jira, etc.)
Proficient with MS Office tools (Excel, Word, Outlook, etc.)
Technical support experience, including help desk, investigation and diagnostic skills, remote troubleshooting, walking customers through solutions, educating clients, following standard operating procedures, referencing and adding to a knowledge base
Strong aptitude to learn quickly, both technical and business processes
Strong and accurate listening skills
Patience and Understanding
Excellent written and verbal communication skills in English, Spanish is a plus

What the job involves

Technical Support Analyst will support our growing complex environment
This role will become intimate with the wide variety of systems and data
The role will provide a wide range of research, analysis, support, and assistance to customers on the front lines
Our technology ranges from state of the art web portals, software applications deployed at merchant locations, high transnational payment gateway, various tools and proxies, and point of sale integrations

Salary benchmarks

Our take

As competition in the eCommerce space increases, providing an exceptional customer experience is one of the few ways industry players can stand out. FreedomPay provides retail and commerce merchants with a solution to do just that, with solutions for payment and POS services.

Having been an early entrant into the payment solutions industry, FreedomPay has been able to develop its platform to offer multitudes of payment integrations. This allows it to cater for a wider range of merchant payment needs, serving to partners such as PayPal, Visa, American Express and Apple.

FreedomPay has secured its spot as the number one commerce platform in a rapidly expanding industry, in part through strategic partnerships with top organisations such as Barclaycard. Its key to retaining this spot will be the development of even more product offerings for its expanding customer base.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

27% employee growth in 12 months

Glassdoor (3.2)

Company

Funding (last 2 of 5 rounds)

Dec 2015

$6.1m

LATE VC

Dec 2008

$2.2m

EARLY VC

Total funding: $32.6m

Company benefits

Comprehensive healthcare benefits
Flexible work environment
Company-wide Bonus Plan based on shared performance results
Start-up environment focused on innovation and growth
Work with the best teams and thought leaders in the industry
Culture that encourages everyone to be their best self

Company HQ

University City, Philadelphia, PA

Leadership

Tom Durovsik

(Founder & CEO)

Has an MBA from The George Washington University School of Business. Has served as CEO since founding FreedomPay in 2000.

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