Senior Account Manager, Vertice
More information about location
3+ days a week in office (Great Portland Street)
The Intelligent Procurement Platform
Job no longer available
The Intelligent Procurement Platform
201-500 employees
Job no longer available
More information about location
3+ days a week in office (Great Portland Street)
201-500 employees
Company mission
Our agentic workflows, AI insights and expert buyers empower companies to buy software smarter and scale faster.
Role
Who you are
- 5+ years in Customer Success, Account Management, or a hybrid role in SaaS
- Proven experience owning both customer outcomes and commercial targets
- Experience with procurement, finance systems, or workflow tools is highly desirable
- Strong ability to balance customer advocacy with commercial accountability
- Skilled in onboarding, adoption, and driving measurable value
- Confident leading commercial discussions, including renewals and negotiations
- Excellent stakeholder management, including senior executives
- Builder mentality — comfortable creating structure in an ambiguous environment
- High ownership and accountability for both customer success and revenue
- Curious, proactive, and highly collaborative
What the job involves
- Do you want to make an outsized impact, work with exceptional people, and be part of a highly motivated team? Come and join our mission to build the Intelligent Procurement Platform
- This is a hybrid CSM + Account Manager role with end-to-end ownership of a customer portfolio. You will be the primary point of contact for customers using our Intake-to-Procure product, responsible for ensuring they realise value while also driving commercial outcomes
- As the first hire in this function for I2P, you will play a critical role in defining the engagement model, building playbooks, and shaping how we scale this product commercially and operationally
- Own the full customer lifecycle: onboarding, adoption, value realisation, renewal, and expansion
- Act as the primary trusted advisor to procurement, finance, and operations stakeholders
- Build deep relationships across multiple levels within customer organisations
- Lead onboarding for new I2P customers, ensuring time-to-value is minimised
- Drive product adoption through structured engagement, training, and use case expansion
- Monitor customer health and proactively mitigate risks
- Define success plans with clear, measurable outcomes
- Regularly demonstrate ROI and business impact to stakeholders
- Run business reviews (QBRs/EBRs) to reinforce value and identify growth opportunities
- Own renewals and expansion conversations end-to-end
- Identify and execute upsell/cross-sell opportunities
- Drive strong net revenue retention (NRR) across your portfolio
- Design and implement CSM + AM playbooks for the I2P product
- Help define segmentation, engagement models, and lifecycle journeys
- Provide structured feedback to Product, Sales, and Leadership to refine positioning and roadmap
- Partner with Product to represent the voice of the customer
- Collaborate with Sales on handovers
- Align with broader Customer Success and Account Management teams
Salary benchmarks
Our take
Vertice is a quickly growing scaleup offering companies new tech spend management solutions. It combines agentic workflows, AI insights and expert negotiation services to provide finance leaders with more control over their spending. The explosion of business-critical SaaS over recent years has seen corporate spend balloon, and ecosystems are only getting knottier, which is why Vertice is helping maximise the efficiency and quality of its clients' SaaS procurement. The solution is designed for finance, IT, and procurement teams.
Vertice’s founders are veterans of the SaaS scene, having created and ultimately successfully sold ScanSafe and Wandera over the past two decades.
With deep knowledge of the SaaS market, substantial resources, and crucial experience, Vertice is already in the running for market leadership and reached number 2 on the Sunday Times Tech 100 List in 2026. With impressive funding from the likes of Bessemer, Lakestar and 83North, it is focused on global revenue growth, expanding its commercial and customer-facing teams, and further developing its platform.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Intelligent people
"Our team at Vertice is built on deep-domain intelligence and a wealth of industry experience. What truly sets us apart, however, is our culture: no..."
Funding (last 2 of 3 rounds)
Jan 2025
$50m
Series C
Jan 2024
$25m
Series B
Total funding: $100m
Company benefits
- Share options
- 25 days holiday + 7 public holidays
- Pension
- Private medical insurance through Bupa
- Health and wellbeing cash plans via Medicash
- Life insurance
- Cycle to work scheme
- Season ticket loans for travel
- Office perks; free breakfast, snacks & regular team lunches
- Gym allowance
Company values
- Make It Happen - We take initiative and base all of our decisions around what's in the best interests of our customers and our people.
- Kindness In Transparency - Vertice is built on transparency, in our pricing data and in all of our relationships with clients and each other.
- Continuous Iteration - Evolution is a fundamental pillar of our success. For every individual, as one team, and in all that we are building together.
- Human First, Always - People are our driving force. We strive to approach every interaction with respect , trust and the spirit of collaboration.
- Success Is Personal - Opportunity is awarded to those who harness it. We equip our people for success, and reward those who live out our values.
Company HQ
Fitzrovia, London, UK
Articles
Leadership
Eldar Tuvey
(Co-Founder & Co-CEO)Co-founder of two SaaS companies since 1999 including ScanSafe (acquired by Cisco) and Wandera (acquired by Jamf). Co-founded Vertice in 2022. Oversees Product.
Roy Tuvey
(Co-Founder & Co-CEO)Co-founded ScanSafe, Wandera and Vertice alongside Eldar. Oversees Sales.
People progressing
Jess joined the Vertice team in 2023 as a Procurement Manager, she was then promoted to Procurement Team Lead in 2024 and Procurement Director in 2025.
Julian joined the Vertice team in 2023 as a Senior Account Executive and is now a Regional Sales Manager.
Sammy joined Vertice as a Business Development Representative in Sept 2024 and was promoted to Commercial AE in Jan 2026.
Matthew joined Vertice in the Enterprise GTM team in Sept 2024 and was promoted to Commercial AE in Jan 2026.
Liv joined as a Product Marketing Manager in Jan 2025 and was promoted to Senior Manager in Jan 2026.
Diversity, Equity & Inclusion at Vertice
- One of our core values is to enable everyone to thrive. Our team’s diverse ideas, strengths, interests and backgrounds help us succeed. We value each other’s opinions and differences
- We hire using tools and processes that avoid unconscious bias
- We have an inclusive environment which allows for a wide range of lifestyles, and enables our employees to bring their true selves to work
- This is just the beginning, we know we have just started to scratch the surface, but with our committed and caring people here at Vertice, we are excited to continue our journey
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