Customer Experience Specialist, Twitch
Italian Speaking
Gaming-focused livestream platform
Job no longer available
Gaming-focused livestream platform
1001+ employees
Job no longer available
1001+ employees
Company mission
To empower live communities on the internet.
Role
Who you are
- Fluent in both Italian and English
- BA/BS or Associate's degree OR related technical training OR equivalent work experience
Desirable
- Working knowledge of Windows, Mac, and mobile operating systems
- Previous work in customer support, tech support, or moderating content for a web-based application
- Empathize with and prioritize customer needs
- Critical thinker, especially as applied to determining customer needs and providing appropriate solutions
- Work well in a globally distributed team environment
- Experience as a broadcaster on Twitch
- Fluency of multiple non-English languages. Please list skill levels of applicable language(s) in your resume
- Proficiency in Salesforce or comparable CRM, JIRA, GSuite, GitHub, Slack, and different broadcasting software
- Native member and deep knowledge holder of the Twitch community
- Distinguish a dank meme from a regular meme
What the job involves
- Maintain a positive, customer-focused attitude
- Effectively resolve customer inquiries
- Meet service level agreements set by Twitch Customer Experience leadership
- Track issues escalated for resolution to ensure customers receive a appropriate response
- Immerse yourself into the culture of Twitch, the video game industry, and our expanding repertoire of content
- Identify customer needs and communicate them with the relevant teams
- Work with product teams to monitor performance of products and corresponding support metrics
- Uphold company values and aim to always improve the platform and community experience
- Be an important contributor to the Customer Experience operations and will report to CX leadership
Salary benchmarks
Our take
Twitch is the world's leading video platform for gamers, allowing users to livestream gaming sessions and curate a dedicated community for their content. By dedicating the platform to gaming alone, it has amassed a loyal following of fans, and been able to launch its Partner Program where streamers can monetize their livestreams, incorporate corporate partnerships, and even attend TwitchCon, a convention where dedicated gamers can socialize.
Twitch's acquisition by Amazon in 2014 saw its viewers double in a year, bringing the platform to a wider audience. However, with YouTube streaming popularity on the rise, it has big competition to contend with, as some popular streamers prefer going live on the video giant. Interestingly, a recent move by the platform was to enable its partner streamers to make live content on other platforms - previously inhibited by its exclusivity clause - which may combat the possibility of losing streamers permanently to YouTube.
In 2022, Twitch had to contend with backlash for its proposal to cut creator income by reducing their cut of subscription earnings. However, with the plan only affecting a minute number of creators, the controversy appears to have died down. Needless to say, Twitch is for now entirely comfortable in the market - with possible plans to extend past gaming bringing the chance to generate more popularity yet.
Steph
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2013
$20m
SERIES C
Sep 2012
$15m
SERIES B
Total funding: $43.2m
Company HQ
Belden Place, San Francisco, CA
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