Outbound Marketing Lead Specialist, Motorola Solutions
+ Stock options + Incentive Bonus Plans
More information about location
Communication software for public safety & enterprise
Open for applications
Communication software for public safety & enterprise
1001+ employees
Open for applications
+ Stock options + Incentive Bonus Plans
More information about location
1001+ employees
Company mission
To build and connect safety and security technologies in our never-ending pursuit to keep people safer everywhere.
Role
Who you are
- Bachelor's Degree OR 1+ years of customer service, sales or retail experience
What the job involves
- This role is 100% outbound and agents will be expected to follow up on various marketing leads via call/email with the goal of pre-qualifying the leads to the point of handoff for sales.
- Agents will interface with pre and post-sale support teams, sales, and marketing teams. Job responsibilities are but not limited to:
- Answer and qualify customer/client pre-sale inquiries concerning Motorola solutions, products, or services
- Qualify all sales leads based upon lead qualification criteria definitions
- Tactfully and courteously interface with customers in order to build strong business relationships
- Educate customers on respective business processes and procedures- proactively continue to understand Motorola’s products & solutions, competitive products and market knowledge via website, training, and other marketing information
- Demonstrate active listening and consultative selling skills when promoting additional products and services
- Act as single point of contact
- Exercise multi-tasking skills when managing multiple systems and applications during customer interaction
- Utilize internal business tools and applications to effectively qualify and resolve the customer’s issues. This involves multi-tasking between systems while interacting with the customer
- Convey strong understanding of Motorola Solutions’ customer satisfaction and business
- Exhibit strong ownership and follow through. Agents own the customer’s issue and drive the resolution to ensure the customer is satisfied with the end result
- Strong observation and researching skills. Agents need to research and pursue information that assists in resolving the customer’s issue. Allowing an issue to go unsolved because an agent does not have the desire to drive a resolution is not an option
Our take
Motorola Solutions is a leading provider of communication and software solutions tailored for public safety and enterprise sectors. Its extensive portfolio includes mission-critical radios, command center software and video security systems designed to enhance operational efficiency and safety.
The company's focus extends beyond mere hardware, as it emphasizes integrated software solutions that facilitate communication and data management. This integration of hardware and software ensures clients can respond promptly and effectively to challenges.
Looking ahead, the company is opening a new R&D center in Cork, creating 200 jobs to advance land mobile radio technology. This investment supports its growth and innovation, building on its existing Irish presence and recent acquisition of Tetra Solutions.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Company benefits
- Flexible work models
- Paid time off
- Paid parental and family leave
- Health care benefits
- Global wellness resources
- Employee assistance programs
- Rotation programs
- Mentor relationships
- Learning and development opportunities
- Retirement benefits
- Employee bonuses
- Stock grants & employee stock purchase plans
Company values
- Inclusive: We foster inclusion, equity and diversity to support our customers, communities and each other
- Driven: We keep it simple by focusing on what matters most so we can seize opportunities with speed and confidence
- Innovative: We constantly create ingenious solutions to the real challenges of today, tomorrow and beyond
- Accountable: We stand behind the work we do, the contributions we make and the high business standards we maintain
- Passionate: We meet challenges with energy and determination, always pursuing ever-higher standards
- Partners: We work with our customers to address obstacles before they become challenges
Company HQ
West Loop Gate, Chicago, IL
Articles
Leadership
James J. O'Connor
(Co-Founder)Co-founded Motorola Solutions in 1999. Founder and Chairman of Chicagoland Entrepreneurial Center and 1871. They are also the Global Head of Venture Capital and Managing Director at William Blair.
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