Client Success Specialist, MRI Software
Horizon
Real estate software
Job no longer available
Real estate software
1001+ employees
Job no longer available
1001+ employees
Company mission
To give organizations the freedom to transform the way communities live, work and play through the industry’s most comprehensive, flexible, open and connected technology platform.
Role
Who you are
- Bachelor’s degree in business management or related field; Masters preferred – and/or relevant qualification and/or relevant experience
- Comprehensive knowledge and deep practical experience of the Horizon solution, the market, and clients is essential
- Proven ability and record of converting client challenges into service and software opportunities
- 5+ years’ experience managing client escalation and retention challenges
- 5+ years’ client relationship and mediation experience
- Demonstrated ability to take concrete actions to deliver and inspire
- Polished skills in communication, mediation, planning, and cross team collaboration
- Excellent documentation and presentation skills
- Collaborator with Problem Solving, ‘Can-do’ Mindset and a client centric focus
- Willing to travel to client sites
What the job involves
- Reports To: Client Success Director
- As Horizon Client Success Specialist, you will be at the centre of customer interactions, ensuring that client retention and satisfaction are maximized
- Client Communication: Proactively speak to clients to ensure they are happy and making best use of their solutions
- Client Attrition Analysis: Analyse and address the reasons behind client attrition, focusing on actionable steps to retain clients. Detailed Horizon product & industry specific knowledge is required
- Client Feedback: Collect and analyse client feedback to identify and address product and support issues contributing to client dissatisfaction
- Client Risk Escalation: Addressing client risks promptly. Detailed Horizon product & industry specific knowledge is required
- Identify Additional Business Opportunities: Identify and design additional billable solutions and services that can be provided
- Generate ARR & Professional Services Revenue: Encourage clients to convert their demand into long term ARR bookings, and services
- Maximise Client Satisfaction: Manage and support quarterly review meetings with customers, highlighting the benefits of our service, addressing any service concerns, and identifying opportunities
- Customer Satisfaction Reports: Produce and action customer satisfaction reports that can be used to improve our future offerings for Horizon
- Act as a client advocate by communicating feedback to relevant internal stakeholders
- Act as the primary contact for assigned clients and help to address any client concerns by coordinating with internal teams (Support, Sales, Product, etc.) to resolve issues quickly and effectively
- Help ensure that internal CRM systems are kept up to date regarding client status helping to ensure that detailed and accurate information is provided
Salary benchmarks
Our take
MRI Software is an open, AI-first platform that has been pioneering the PropTech industry for over 50 years. Most recently, the company has been making a slew of global acquisitions. Of its nearly 50 acquisitions, 7 were made in 2022 alone. This has enabled the company to keep pace with the rapidly growing real estate market and deepen its competitive edge in the market.
The company provides its clients, a list of 45,000+ that includes Lego, Tesco, Boeing, Forever 21, and Planet Fitness, with a range of innovative software applications and solutions that address the unique needs of real estate business, from property-level management and accounting to global commercial and residential market analytics.
Along with its acquisitions, the company has been expanding its sales, services, and revenue operations teams to support further growth and innovation. The company has grown significantly over the last 5 years, seeing impressive revenue growth and global operations expansion, as well as strengthening its position in the US. Through continued expansion of its technological capabilities and global foothold, MRI Software is set to see continued success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (1 round)
Jan 2013
$3.6m
SERIES A
Total funding: $3.6m
Company benefits
- Remote Work Opportunities
- Flexible Working Opportunities
- PTO + Company Holidays
- Tuition Reimbursement
- Breastfeeding Support
- Volunteer Time Off
- Annual Performance Related Bonus
- Unique Perks
- And More (Varies by Location)
- Private Medical Insurance + Life Assurance Cover
- Gym Reimbursement
Company HQ
Solon, OH
Leadership
Patrick Ghilani
(CEO)Currently Member of the Board of Directors at Revalize and Insurity. Previously Member of the Board of Directors at Insight Software and Director of Intuit.
Share this job
View 4 more jobs at MRI Software