Solutions Consultant, Common Room
+Equity
More information about location
Customer intelligence platform
Open for applications
Customer intelligence platform
101-200 employees
Open for applications
+Equity
More information about location
101-200 employees
Company mission
To put companies in the driver's seat of the modern customer journey by helping them tap into the product usage trends, social intent, and community conversations that fuel growth.
Role
Who you are
- We are looking for a client-obsessed builder that is excited to partner with companies like Figma, Confluent, and Notion. You will be a technical consultant to these customers, deeply understanding their businesses in order to maximize their value working alongside sales, success, and product.
- 7+ years of relevant work experience in a solutions consulting or pre-sales engineering role in SaaS (bonus points for familiarity with PLG or PLS motions)
- A track record of success in driving successful POCs and implementations of SaaS applications for complex enterprise customers
- Proficient in sales technology (SFDC/HubSpot) and experience with data flows, AI/ML concepts, analytics, APIs/webhooks, reverse-ETLs, or JSON
- Previous experience at growth-stage companies with a preference for developer tools, data analytics, or value-based selling to sales and marketing orgs
- A solution-based approach to selling and the ability to manage a sales process
- Excellent presentation and listening skills, organization, and contact management capabilities
- A hands-on approach to learning technical concepts and leading technical discussions internally and externally with stakeholders of all levels
- A strong desire and willingness to learn and build as our product and processes evolve
What the job involves
- As a Solutions Consultant, you will be a strategic and technical resource that ensures a seamless experience for prospects and customers that are evaluating and purchasing Common Room. You will support prospects and customers throughout their journey, including pre-sales evaluation, trials, and product implementation post-sale
- You’ll play a critical role in shaping our pre and post-sales experience. You’ll have the opportunity to define what solutions consulting looks like at Common Room and in the category we’re creating. Few roles provide such a direct impact on the growth of the company
- If this sounds like something you’re excited about, we’d love to hear from you!
- Serve as the ultimate product expert and technical advisor to prospects and customers
- Partner with the account team to conduct in-depth discovery sessions, uncovering client requirements, desired business outcomes, and pain points
- Lead prospects and customers in developing and validating solutions through POCs and pilot programs
- Lead post-sales implementations, ensuring a smooth transition from pre-sales and maximizes product adoption and value realization
- Develop and present customized solution proposals, including architecture, integration, and implementation plans, and address technical questions and concerns from buyers
- Design and deliver solution-based demos for complex use cases, working with clients to configure solutions that meet their business objectives
- Collaborate with product and engineering teams to ensure proposed solutions are feasible and align with product capabilities
- Work cross-functionally and with leadership to help get deals across the line
- In your first week, expect to:
- Understand Common Room’s core personas and use cases
- Dive deep into the platform functionality by building your own instance
- Meet your team as well as cross-functional partners and company leadership
- Jump right into customer meetings!
- In your first month, expect to:
- Become a product expert and be proficient at leading discovery, demos, and customer calls
- Build new customer-facing resources for POCs and implementations that help deliver a better customer experience
- In your first three months, expect to:
- Be fully ramped by leading POCs and implementations that contribute to pipeline and revenue targets
- Contribute new processes and best practices in order to increase win rates, velocity, and deal size
- Mentor AEs & CSMs on the product to help others better understand our product and new feature releases
Our take
Today, organizations are increasingly influenced by their user communities and advocates who provide feedback across various channels. The challenge lies in aggregating and acting upon this feedback efficiently, and Common Room is tackling this issue by providing a "high-intensity signal" that helps organizations make sense of community interactions.
Common Room is an intelligent community growth platform that helps companies foster stronger connections with their communities by bridging the gap between organizations and their people. Its goal is to leverage community engagement as a competitive advantage, facilitating user interactions and gathering valuable product feedback.
With a broad target market that encompasses organizations of all sizes and industries, Common Room is well-positioned to address the growing need for improved community engagement solutions. Its innovative approach to connecting organizations with their community, along with successful funding rounds, suggests a promising future in the evolving landscape of software and community engagement.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 4 rounds)
Mar 2022
$52m
LATE VC
Mar 2021
$32.3m
SERIES B
Total funding: $104.9m
Company benefits
- Full coverage health, dental, and vision insurance
- Unlimited paid time off and paid holidays
- 401(k) self contribution program
- Stipend to make your workspace shine
Company values
- Be Customer-centric: We work backward from the needs of our customers. The crisp articulation of customer value guides our decisions
- Strive for Simplicity: We choose simplicity over complexity whenever possible. We seek to identify and understand the essential quality of what we are building
- Make it Happen: We are quick to take the first step and prioritize decisiveness over fear of making a mistake. We don't confuse motion for movement and we measure ourselves on impact over actions
- We're In this Together: We measure personal success by the success of our customers and teammates. Relationships matter, and the strongest ones are built on trust, enablement, and transparency
Company HQ
Central Business District, Seattle, WA
Articles
Leadership
Linda Lian
(Co-Founder & CEO)Previously a Senior Product Manager at Amazon. They also worked as an Associate at Madrona Venture Group and as a Senior Financial Analyst at Lookout.
Viraj Mody
(Co-Founder & CTO)Previously worked in Engineering roles at Microsoft, Dropbox, and Convoy.
Tom Kleinpeter
(Co-Founder & Chief Architect)Previously co-founded the personal music streaming service Audiogalaxy in 2008 and served as the CTO until it was acquired by Dropbox in 2012. They also worked in multiple Engineering roles at Dropbox.
Francis Luu
(Co-Founder & Designer)Previously worked at Facebook and Microsoft.
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