Strategy & Operations Associate, DoorDash
Drive
$73.4-122.4k
Salary dependent on location. Plus equity
Local food delivery platform
Job no longer available
Local food delivery platform
1001+ employees
Job no longer available
$73.4-122.4k
Salary dependent on location. Plus equity
1001+ employees
Company mission
To empower local economies by connecting food lovers with great local restaurants
Role
Who you are
- Have extremely strong analytical skills with an intellectual curiosity to challenge and dissect data
- Demonstrate an entrepreneurial spirit to find creative solutions to overcome seemingly impossible challenges
- Understand the importance of ownership and bias for action
- Be comfortable working in a fast-paced environment
- 1-2 years of experience in consulting / strategy / business development / operations / technology / client experience
- Proven track record of leading initiatives, working cross-functionally to achieve goals, and succeeding in a team environment
- Excellent Excel skills (can perform complex functions) ; SQL knowledge preferred
- Experience in a complex or high-growth environment preferred
- Bachelor’s degree required
What the job involves
- You will report into the Manager of Drive Strategy & Operations Team, and play a pivotal role in driving company growth, particularly in the SMB segment, by optimizing and growing our store penetration and delivery volume from a large portfolio of merchants
- Grow the product line — Be responsible for growing a book of business within Drive through account management of new and existing partnerships
- Impact – As the voice of your merchant accounts, work with your partners from Product, Engineering, Operations, Support, Sales and Marketing to solve important challenges for our partners and execute solutions to scale delivery for their business. This influences the product roadmap, making us 1% better each day
- Analyze – Complex data sets paired with partner team feedback to provide insights and recommendations to our Merchants
- Experiment – Use data and sound business judgment to test and build the processes needed to retain and grow our most important merchants, driving them towards operational efficiency and excellence
- Scale learnings — Establish best practices for how to effectively manage Drive Partnerships and produce supporting materials. Develop and implement new initiatives, strategies, and programs to help increase your team’s productivity and drive enablement across the organization
- Build deep and meaningful relationships with merchants, laser focused on helping them thrive
- Imagine, develop, and execute on workstreams from start to completion with little oversight
- Oscillate easily from strategic considerations to tactical execution
- Operate comfortably in ambiguous environments while maintaining a strong bias for action
- Communicate precisely dependent on audience and level of detail necessary to share
- Collaborate effectively with cross-functional team members across the organization
- Represent the DoorDash brand with humility and a customer-first mindset
Our take
DoorDash was an early entrant into the last-mile restaurant delivery business, which is now crowded with the likes of Uber Eats, Postmates and GrubHub. They offer restaurants an end-to-end delivery platform, generating new business and access to a network of delivery drivers.
To differentiate itself in the market, DoorDash focused on areas with fewer competitors and found success in this untapped market. Other factors, such as the company's targeting of restaurants which many not typically offer a delivery service, also contribute to its profitability. The company made its stock market debut in 2020 with one of the biggest IPOs of the year.
However, in light of increasing discontent around DoorDash's commission structure from restaurants, competition remains fierce. The business recently responded by publishing a transparent fee structure, but the number of options open to restaurants means DoorDash must fight to keep its customers loyal. Despite this, by focusing on consumer retention, logistics and technology, the company is likely able to maintain its existing growth and revenue.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
Jun 2020
$400m
SERIES H
Nov 2019
$100m
SERIES G
Total funding: $2.5bn
Company benefits
- Company stock options
- Work from home stipend
- Unlimited paid time off policy
- Work from home opportunities
- Health insurance
Company HQ
Mid-Market, San Francisco, CA
Leadership
Tony Xu
(CEO)Tony studied at UCB and worked as a Matrix Partners Associate while studying for an MBA at Stanford. He combined this experience to co-found DoorDash in January 2013, and has served as CEO since June 2013.
Stanley Tang
(CPO)Previously studied Computer Science at Stanford, before working at Facebook as a Software Engineer.
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