User Community and Engagement Manager, SmarterDx

• 3+ years of experience managing an online/offline community, user groups, or similar programs (ideally in SaaS, healthcare, or B2B contexts)
• Strong understanding of community-building best practices, user engagement strategies, and peer-to-peer learning models
• Excellent written and verbal communication skills, with demonstrated ability to engage diverse user audiences
• Experience planning and executing events (webinars, meetups, cohort-based programs)
• Comfort working cross-functionally, influencing without direct authority, and collaborating across product, marketing, support, and implementation
• High degree of initiative and autonomy (you’ll often be building new processes and iteration from scratch)
• Analytical mindset; ability to define, track, and act on community metrics
• Empathy for users and a genuine passion for helping them connect, learn, and succeed

Desirable

• SmarterDx is seeking a Manager, User Community & Engagement to build, nurture, and scale our user community by facilitating peer-to-peer engagement, serving as the voice of our users, and helping drive adoption, retention, and feedback loops
• Reporting to the Manager of User Training & Engagement, this foundational role will help shape how our users connect, learn, and grow with our AI-powered clinical insight platform
• As Community Manager, you’ll design and execute community strategies, plan and run events (virtual and in-person), moderate discussions, and cultivate relationships among users, advocates, and internal teams
• You’ll partner closely with Customer Success, Product, Marketing, and Implementation to create a rich, interactive community program that supports our users at all stages
• Develop and execute a holistic community strategy that aligns with SmarterDx’s growth, adoption, and retention goals
• Launch and moderate a community platform to encourage engagement, collaboration, and knowledge exchange between customers, with input from SmarterDx SMEs when appropriate
• Plan, host, and manage webinars, user meetups, roundtables, office hours, and other events (virtual and in-person) to deepen connections between users and our team
• Serve as a user advocate by collecting feedback, surfacing trends and pain points, and channeling them into product and training improvements
• Collaborate with Customer Success, Implementation, Product, and Marketing to integrate community into onboarding, training, adoption, and retention paths
• Design and manage community content in the form of discussion topics, prompts, newsletters, user success stories, resource sharing, guides, etc
• Establish community governance, guidelines, onboarding, escalation paths, and moderation policies
• Define and monitor community health and engagement metrics (e.g., active users, retention, participation, sentiment), and use those to continuously refine strategy
• Identify and nurture community champions and ambassadors