Customer Support Agent, ManyChat
Chatbot marketing
Open for applications
Chatbot marketing
201-500 employees
Open for applications
201-500 employees
Company mission
To help businesses grow by building meaningful relationships with their customers.
Role
Who you are
- 1+ year of experience in a customer-facing role — the industry doesn’t matter!
- Fluency in English; any additional languages are an advantage
- Ability to troubleshoot problems, find answers to customer issues, and articulate complex solutions in clear written communication
- Team-first mentality, with an unmatched level of support for teammates
- Ability to work in a fast-paced environment and learn quickly
- Ability to collaborate cross-functionally to understand customer requirements and translate them into effective feedback for the product team
What the job involves
- We’re looking for customer support ✨superstars✨ to join our team!
- This role isn’t just about ticking off tickets and answering emails quickly, this is about delivering outstanding levels of service to our global customers
- Provide our users with an outstanding customer experience — it’s a part of our mission to make Manychat users feel happy whilst using our product
- 🎟️ Analyze and respond to queries via ticketing system (no calls)
- 🏋 Become a power user of our product to delight the customers
- ⚠️ Identify cases that need to be escalated and escalate effectively
- 🤝 Share feature requests and effective workarounds within the Support team
- 📊 Collaborate with the broader Manychat team on business objectives
- 🗓️ Attend regular team meetings to identify, discuss, and solve any ongoing projects, process improvement ideas, product features, etc
- Shifts we’re looking to cover (you can choose from any options below):
- 3 AM — 12 PM Yerevan Time
- 4 AM — 1 PM Yerevan Time
- 5 AM — 2 PM Yerevan Time
Our take
Over 80% of businesses currently use chatbots to provide a variety of automated services to customers. However, chatbots are generally uniform and provide standardized responses, unless the business staffs a chatbot programmer.
ManyChat provides a platform for the creation of customized chatbots without needing any experience in coding. The startup focuses on providing small businesses opportunities to equip the messaging services of their Facebook and Instagram business pages with automotive customer service tools.
The company has grown a huge customer base of over a million businesses, powering more than a billion conversations each year. Though there is tough competition in this field, including new AI chatbots arriving on the market, ManyChat's focus on ease of use and code-free customization will likely ensure its ongoing popularity.
Steph
Company Specialist at Welcome to the Jungle
Insights
-15% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2025
$140m
SERIES B
Apr 2019
$18m
SERIES A
Total funding: $163.2m
Company benefits
- An opportunity for rapid personal and professional growth
- Uncapped Commission + Equity
- Generous time off policy to balance your work and life, including paid parental leave
- Competitive medical, dental, and vision coverage for you and your dependents
- Annual wellness reimbursement
- Collaborative, transparent, and fun-loving office culture
- We pay for relevant conference tickets, training programs, courses, and any necessary literature
Company HQ
Old Palo Alto, Palo Alto, CA
Leadership
Mikael Yang
(CEO)Studied at State University before co-founding ManyChat in July 2015. Has been CEO ever since.
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