Senior Payroll Specialist, CharlieHR

• Significant experience delivering end-to-end UK payroll
• Launching or improving a payroll product, bureau or outsourced payroll service
• Experience working within a payroll bureau, outsourced payroll provider or managed payroll service
• Experience managing payroll for multiple customers with different requirements and deadlines
• Strong knowledge of PAYE, National Insurance, RTI, statutory payments, pensions, tax codes, deductions, starters and leavers
• Confidence interpreting HMRC guidance and turning it into clear customer and operational processes
• Strong customer management skills and the ability to explain complex payroll topics simply
• The ability to identify payroll risks, establish appropriate controls and manage unusual cases
• Excellent organisation and attention to detail, with accuracy being non-negotiable
• Experience working cross-functionally with teams such as Customer Experience, Product and Finance
• A CIPP qualification or equivalent senior-level UK payroll experience

Desirable

• Managing end-to-end payroll delivery across multiple customers, ensuring each payroll is accurate, compliant and completed on time
• Supporting customers through onboarding, payroll setup and their ongoing payroll runs
• Reviewing payroll information, completing quality checks and resolving missing or incorrect data
• Managing payroll changes, approvals, submissions, reconciliations, exceptions and post-payroll journals
• Resolving complex payroll queries and clearly explaining any action customers need to take
• Acting as Charlie’s subject-matter expert on UK payroll and HMRC requirements
• Establishing the controls, workflows and quality checks needed to operate the service reliably
• Working with Product and Engineering to turn payroll requirements into effective product and customer journeys
• Setting up the software and processes with our Product and Cutomer Experience team
• Creating clear internal payroll processes and defining which queries can be managed by Customer Experience
• Training the Customer Experience team on payroll fundamentals and common customer queries
• Using customer feedback, regulatory changes and payroll issues to continually improve the service alongside CIPHR
• Helping to shape and potentially hire a permanent payroll team as the service grows

• 1. Apply
• 2. First Stage Interview
• 3. Task Stage Interview
• 4. Final Stage Interview