Office & Facilities Manager, Wattpad
Salary range: $31.73 - $43.75 USD / hourly
Office located in El Segundo, CA
Platform for sharing original writing
Be an early applicant
Platform for sharing original writing
101-200 employees
Be an early applicant
Salary range: $31.73 - $43.75 USD / hourly
Office located in El Segundo, CA
101-200 employees
Company mission
Wattpad's mission is to create a world where everyone's story can be heard, and anyone can belong.
Role
Who you are
- Bachelor's degree or equivalent experience
- 5+ years of experience in workplace operations, office management, facilities, hospitality, or a related field
- 2+ years of people management experience
- Proven experience managing vendors, facilities, budgets, and multiple cross-functional projects
- Experience creating SOPs, improving operational processes, and building scalable systems
- Strong organizational, project management, and communication skills with exceptional attention to detail
- Comfortable leveraging AI and technology to improve efficiency and service delivery
- A hands-on, proactive mindset with the judgment to know when to solve problems personally and when to engage the right resources
- Ability to thrive in a fast-paced, evolving environment while delivering an exceptional employee and visitor experience
What the job involves
- We're looking for a hands-on leader to build and elevate the workplace experience for our Los Angeles office
- As the Office & Facilities Manager, you'll oversee office operations, facilities, employee events, and visitor experience while leading a team of two Office Coordinators
- This role is equal parts strategist and doer
- You'll create scalable systems, establish operational standards, and leverage technology to continuously improve how our workplace operates
- Just as importantly, you'll lead by example, stepping in wherever needed to ensure our office remains welcoming, organized, and running at its best
- Employment Type: Full-Time, Temporary (12-Month Assignment)
- Schedule: Onsite Monday–Friday, 10:00 a.m.–7:00 p.m. PT (40 hours per week)
- Lead and inspire a team of two Office Coordinators, cultivating a shared commitment to high-quality service and collective success
- Oversee all day-to-day workplace and facilities operations, ensuring a safe, organized, and welcoming office environment
- Manage relationships with building management, vendors, contractors, and service providers
- Plan and execute employee events, executive visits, company meetings, and workplace initiatives from concept through execution
- Own the end-to-end visitor experience, ensuring every guest receives a professional and welcoming experience
- Develop, document, and continuously improve SOPs, playbooks, and operational workflows that create consistency and scalability
- Create self-service resources, office guides, and employee communications that empower employees while establishing clear service boundaries
- Identify opportunities to improve efficiency, automate processes, and leverage AI to enhance workplace operations
- Manage workplace budgets, office supplies, furniture, inventory, maintenance, and facilities projects
- Partner closely with HR, IT, Security, Finance, and business leaders to support company initiatives
- Ensure workplace safety, emergency preparedness, and compliance with company policies and building requirements
- Lead by example by proactively addressing workplace needs, whether coordinating vendors, assembling furniture, troubleshooting office issues, preparing for events, or jumping in wherever support is needed
Our take
Content is king and Wattpad has managed to create a platform that aggregates the most loved original writing content in the world, turning the traditional publishing industry on its head.
Where authors used to submit drafts to dozens of publishing houses in the hope of getting some eyeballs on their work, Wattpad opened up the process to millions of young authors by letting them easily submit their work, and fostering a community around their software that offers feedback and help.
The e-reading platform is now looking to double down on its strategy of taking its user-generated fiction and turning it into successful intellectual property upon which original series and movies can be based. However, a significant challenge for Wattpad is in producing original, marketable content from its platform, given the popularity of fanfiction, stories which are based on existing intellectual property.
Another challenge for Wattpad is the current economic conditions, which have affected much of the tech sector and are not sparing digital publishing. Having shelved bold plans for the future, it also laid off 15% of its workforce in March 2023. Having realigned for its current business needs, however, it is now well placed to weather the current market downturn.
Freddie
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2018
$51m
LATE VC
Apr 2014
$46m
SERIES C
Total funding: $117.8m
Company benefits
- Full health benefits
- Career development & Mentorship opportunities
- RRSP matching
- Generous parental Leave top-up
- Flexible hours
- Regular hackathons
- Healthy snacks & drinks
- Your choice of hardware
- Monthly work-from-home allowance
- Beautiful offices in Toronto and Halifax
- Easy access to transit
Company HQ
St. Lawrence, Toronto, ON
Leadership
Allen lau
(Co-Founder)Lau attended University of Toronto where he earned his bachelor's degree in electrical engineering followed by a master's in the same subject. Thereafter he briefly worked as a software engineer for Brightspark before founding his first notable company, Tira Wireless, a mobile development startup. He is also the co-founder of Two Small Fish Ventures, a fund that invests in Toronto and Waterloo-based early-stage internet companies with strong network effects.
Ivan Yuen
(Co-Founder)Prior to Wattpad, Ivan co-founded FeedM8 and served as the company’s CTO. Before that he was one of the first employees of Tira Wireless, where he helped grow the technical team and developed new and emerging wireless technologies. Ivan graduated from the University of Waterloo with a degree in Computer Engineering and also earned an MBA from the Rotman School of Management.
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