Senior Account Manager, Paymentology
Europe
More information about location
Cloud-native payment processor for banks
Job no longer available
Cloud-native payment processor for banks
201-500 employees
Job no longer available
More information about location
201-500 employees
Company mission
To enable banks to rapidly issue and process Mastercard, Visa and UnionPay, at scale.
Role
Who you are
- 10-15 years in account management or client relationship management working with high-value or enterprise clients, large corporations
- Proven experience engaging with C-level executives
- Experience in the payments domain and of managing stakeholders
- Exposure to an industry or business that runs 365/24/7
- Previous exposure to working in a quickly changing environment and an agile mindset to navigate change
- Excellent verbal and written communication skills in English
- Strong business acumen
- Exceptional skills in building and maintaining long-term, trust-based relationships with senior executives and key stakeholders
- Resilient mindset, able to work under pressure with a focus on successful outcomes
- Excellent analytical skills for tracking and interpreting client data
- Strong negotiation skills to renegotiate contracts and pricing with clients
What the job involves
- As a Senior Account Manager at Paymentology, you will be at the heart of our business, nurturing relationships with our most critical and high-value client accounts, fostering trust-based relationships, and identifying opportunities for growth and expansion
- Manage critical and high-value client accounts, serving as their main point of contact
- Develop and maintain trust-based relationships with key client stakeholders, acting as their advocate within the organisation
- Develop and implement comprehensive Success Plans tailored to each client’s strategic goals and business objectives
- Provide strategic insights and advice to clients, aligning our services with their long-term vision
- Regularly review and analyse client performance metrics
- Organise and lead necessary meeting cadences such as Weekly Operational Reviews, Monthly Performance Reviews, Quarterly Business Reviews, and Annual Steering Committees with clients
- Ensure timely and successful delivery of solutions
- Manage client expectations and drive initiatives to gather feedback
- Develop and implement strategies to enhance customer satisfaction and minimise churn
- Monitor client health indicators and proactively implement measures to retain at-risk clients
- Identify and pursue opportunities for upselling and cross-selling
- Drive contract renewals and leverage strategic insights to add value and enhance client satisfaction
- Prepare and present detailed reports on KPIs during strategic meetings
- Continuously track annual success plan achievements and make strategic recommendations
- Provide clients with advanced training and resources to maximise the value of our services
- Conduct workshops and seminars to educate clients on industry trends, best practices, and innovative solutions
- Address and resolve client issues promptly and effectively
- Identify potential problems early and develop proactive solutions to mitigate risks
- Serve as the senior escalation point for client issues
- Collaborate with product, marketing, and sales teams to align client strategies with organisational goals, as well as with other Account Managers to ensure a unified, high-quality experience across all regions
Salary benchmarks
Our take
Paymentology was founded as a disruptor within the payment processing market, that sets out to provide scalable processing for banks around the world. Although targeting a huge and highly competitive space - with a host of big name providers including banking institutions such as Wells Fargo and Barclays - the company distinguishes itself from these much larger competitors by being the world's only cloud-native payment processing service.
Paymentology also stands out for working alongside existing banking platforms, with a strong focus on making banks more customer-centric. It has grown into a solid player since its birth in 2015, and it now operates across four continents, with clients including Revolut and Hong Kong's Mox Bank.
Back in December 2021, Paymentology merged with Tutuka to create a new payments and card processing powerhouse of over 270 payments and technology experts, working across both developed and emerging markets. With this, the company's reach has extended to serve customers in 49 countries, across 14 time zones, and the platform processes billions in US dollars of transactions every year.
Steph
Company Specialist at Welcome to the Jungle
Insights
118% employee growth in 12 months
Company
Company benefits
- Remote-friendly - We offer numerous remote roles, within a worldwide company. This gives our people more opportunity to work from more places that suit them
- We value well-being - We encourage our people to take the time to rest. Happy, productive people need relationships and time off. Every Paymentologist enjoys a generous amount of leave
- We’re all co-owners - When the company thrives, we all thrive. All Paymentologists receive shares in Paymentology
- Annual company retreat - We take at least one trip per year (travel permitting), where we come together, let our hair down, celebrate our victories, and look ahead to new opportunities
- Diverse by default - Our global footprint spans continents, cultures, languages and currencies. We believe that diversity makes us stronger
Company HQ
City of London, London, UK
Leadership
Rowan Brewer
(Chair)Former CEO of Tutuka (merged with Paymentology).
Angy Watson
(Chief People and Transformation Officer)Current Director of Ingenuity.
Jeff Parker
(CEO)Also a Strategic Advisor at Stake. Previously Non-Executive Director at NomuPay, SVP at Marqeta and was the CEO at WorldFirst.
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