Implementation Specialist, Payactiv
Office located in Milpitas, CA
Secure tools to reduce employee financial stress
Job no longer available
Secure tools to reduce employee financial stress
201-500 employees
Job no longer available
Office located in Milpitas, CA
201-500 employees
Company mission
To empower lower-income American workers with dignity.
Role
Who you are
- Minimum two years of relevant experience
- Extremely organized (ability to keep projects on task and moving forward)
- High energy, self-motivated, and has a positive outlook on situations
- Project Management experience, including the use of project plans and issue logs
- Time management and organizational skills
- Strong verbal and written communication skills
- Strong organizational skills while managing multiple tasks or projects
- Software troubleshooting experience
- Ability to work as part of a cross-functional team
- Detailed-Oriented and consistently delivers high-quality results
- Intermediate problem-solving and conflict-resolution skills
- Excellent experience with Microsoft Office (Proficient in Excel)
- Salesforce experience preferred
- Proficient with MAC and Windows
What the job involves
- In this role, based in our Milpitas, CA office you would work closely with our clients to facilitate the App onboarding process
- You will collaborate closely with our sales, account management, and engineering teams
- Exhibit ownership of onboarding experience and client satisfaction
- Manage clear expectations and understanding by establishing clear timelines and managing documentation requirements
- Ownership of internal communication and status updates
- Diligent awareness of risks in our processes in a timely manner
- Ownership, escalation, and resolution of risk issues when they occur in a timely manner
- Proactively anticipates client(s) needs and assesses risk
- Maintain up-to-date records of all assigned accounts (Salesforce)
- Perform onboarding and follow-up calls with employers, at least once a week
- Assist in sales calls (if requested), to explain the activation and onboarding process
- Communicate requirements to the engineering team
- Work in sync with the account management team
Our take
PayActiv provides earned wage access (EWA) technology that allows employees to access wages they have already earned before pyday, reducing reliance on overdrafts and short-term loans. The service integrates with most payroll and HCM systems and is paired with a financial wellness app offering tools for budgeting, savings, and money management.
Already, the playform has been adopted by major employers including Walmart, Pizza Hut, Subway, and Uber. Earned wage access has become an increasingly common employee benefit among large organizations such as Amazon and MCDonald's, reflecting broader demand for financial flexibility in the workforce.
Recently, PayActive has expanded beyond a standalone EWA app model with the launch of Access-as-a-Service, an API-driven infrastructure that allows Fortune 100 employers, HCM providers, and enterprise platform to embed EWA and financial wellness tools directly into their own systems under their own brand.
The company has also strengthened its market position through a $100M Series C funding round and the rollout of Visa+, allowing real-time wage disbursements to digital wallets such as PayPal and Venmo without requiring employees to share bank details. Now, PayActive reports serving millions of employees across thousands of businesses, putting its in a leading position in the evolving earned wage macess market.
Steph
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Aug 2020
$100m
SERIES C
Oct 2018
$20m
SERIES B
Total funding: $133.9m
Company HQ
Alviso, San Jose, CA
Leadership
Safwan Shah
(Co-Founder & CEO)They started their career at Bioserve Space Technologies, Fourth Wave, and Infonox for 19 years, before working as a TSYS Group Executive and President of Infonox. They co-founded Payactiv in August 2012, while working as an Advisor and Board Member.
Sohail Aslam
(Co-Founder & CTO)Having studied at San Jose State University, they worked with Safwan at Infonox before joining Microsoft as a Senior Engineer. They worked at Canfield Scientific before co-founding Stookle in 2008, and Payactiv in 2012.
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