Marketing Programs Manager, Kustomer

Salary not provided

Mid and Senior level

New York

SaaS Platform / CRM that delivers personalized, effortless customer service

Job no longer available

SaaS Platform / CRM that delivers personalized, effortless customer service

201-500 employees

B2BCustomer serviceSaaS

Job no longer available

Salary not provided

Mid and Senior level

New York

201-500 employees

B2BCustomer serviceSaaS

Company mission

Kustomer is on a mission to perfect the customer experience.

Job

Company

Role

Who you are

4+ years of experience in demand generation, marketing programs, or integrated marketing
Track record of planning, executing, and measuring multiple projects
Positive attitude
Proactive
Excellent project management skills
Efficient communicator
Creative thinker
Strong writing skills
Industry knowledge a plus, SaaS experience preferred
ABM experience a plus
Experience with Marketo and Salesforce strongly preferred

What the job involves

Collaborate with content, digital, design, events, product marketing, partner marketing, and operations in order to successfully launch and track marketing programs
Develop a deep understanding of the CX persona, as well as our key verticals, and design programs that attract and convert leads that ultimately turn into pipeline
Own program logistics and project manage each campaign from start to finish, tracking every step in Asana
Own the email marketing strategy for each campaign, from the content and design to the promotional schedule, in order to achieve campaign goals
Research third party vendors and syndication partners that would amplify our programs
Present to and train the Sales and BDR teams on our marketing programs so they can successfully follow up with leads from our campaigns
Work closely with the operations team to optimize and consistently track campaign success

Our take

Guiding and tracking customers through every step of their experience journey is of critical operational importance to companies. A bad customer service experience can destroy a brands reputation forever with a particular customer.

Kustomer's omni-channel SaaS CRM pulls together data from multiple sources across email, phone, chat, social and messaging apps to allow companies to build up a better picture of their customers and their own performance.

Founded in 2015, it’s the main platform used by high profile brands suchy as Deliver.com, Birkenstock, Abercrombie & Fitch, and Glossier. The company was acquired by Facebook for $1 billion in 2020, with a view to scaling up its own customer service offerings.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

51% employee growth in 12 months

Glassdoor (3.9)

Company

Funding (last 2 of 6 rounds)

Dec 2019

$60m

May 2019

$40m

Total funding: $173.5m

Company benefits

Stock options
Unlimited Vacation Policy
Fully remote (pending Facebook Acquisition)
$500 WFH Reimbursement for New Hires
$100 Monthly Reimbursement for Wi-Fi or Cell Phone
100% Covered Medical, Dental, and Vision Coverage

Company HQ

Garment District, New York, NY

Leadership

Bradley Birnbaum

(CEO)

Serial entrepreneur Bradley has helped found eShare, Melita International, Assistly and Airtime. He has also been VP of Engineering at Salesforce.com and Senior Tech Director at AOL.

Salary benchmarks

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